Raeann M Joseph
Wailuku
Summary
Skilled team player with a strong background in the Medical field, excelling in both independent and collaborative assignments. Demonstrates a commitment to go beyond basic tasks. Quick learner with excellent computer and telephone skills. Motivated to continuously learn and advance professionally.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Hui No Ke Ola Pono
10.2024 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointments and maintained accurate scheduling for staff and visitors.
- Developed and implemented efficient filing systems to enhance office organization.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Insurance Verification
Schedule Coordinator
Kai Dental
11.2023 - 09.2024
- Greet Patients as they enter building & check in for their appointments
- Answer Phones, Schedule appointments for current & new patients
- Insurance Verfication, Submit Pre-Auths, Cost Estimates & collect copays at the end of visits
Schedule Coordinator
Tropical Smiles Dental
09.2022 - 09.2023
- Greet patients as the enter building and check in for appointments
- Make appointments, Answer Phones
- Check Insurance, Treatment Estimates
- Collect Copays
Patient Service Representative
West Hawaii Community Health Center, Dental
06.2021 - 09.2022
- Make appointment for patients
- Answers Telephones and directs patients in a timely manner
- Responsible for obtaining accurate demographic and insurance information from patients
- Helps to reach out to other providers to follow up on mutual patients referrals
Caregiver
Regency at Hualalai
05.2013 - 07.2021
- Assisted residents in managing daily living including lifting, bathing and feeding
- Performed household chores to ensure cleanliness, safety and livability
- Provided dignified care to residents in assisted living and memory care communities including those with all stages of dementia and Alzheimers Disease
- Cooked daily meals for each resident according to meal plans
Pharmacy Technician
CVS Health
07.2018 - 06.2021
- Helped pharmacy department with inventory processes to provide smooth work flow and customer experiences
- Filled Prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctiveness and checking for possible interactions
- Performed duties as assigned by the pharmacy manager, staff pharmacist and store manager
- Used register to assist patients to purchase their prescriptions
- Made calls to Physicians, Customers and Patients
Education
High school diploma -
Kealakehe High School
Kailua-Kona, HI06.2009
Skills
- Insurance eligibility verification
- Efficient appointment management
- Inventory control
- Detail-oriented analysis
- Client support
Timeline
Front Desk Receptionist
Hui No Ke Ola Pono
10.2024 - Current
Schedule Coordinator
Kai Dental
11.2023 - 09.2024
Schedule Coordinator
Tropical Smiles Dental
09.2022 - 09.2023
Patient Service Representative
West Hawaii Community Health Center, Dental
06.2021 - 09.2022
Pharmacy Technician
CVS Health
07.2018 - 06.2021
Caregiver
Regency at Hualalai
05.2013 - 07.2021
High school diploma -
Kealakehe High School
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
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