Raeann Mondragon
Murfreesboro
Summary
Dynamic and organized professional with a proven track record at Honda Of Murfreesboro, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction and efficiently managing vehicle logistics. Quick to adapt and learn, with strong computer skills and a friendly demeanor that fosters collaboration and problem-solving in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Parts
Sloans ATV
11.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized the shop when needed
- At sloans I ordered parts needed for the techs to work on bikes. when my orders came in I unpackaged the orders checked them into the computer and put them where they needed to go. I kept my work space cleaned and made sure everything was organized
Car Porter/BDC Service Representative
Honda Of Murfreesboro
07.2021 - 10.2023
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
- Improved dealership appearance by maintaining clean and organized car displays.
- Washed cars and trucks daily for auto dealership.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- made appointments for customers
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Very Organized
- Quick to catch on to anything new that comes my way
- Computer skills
- Time management
Timeline
Parts
Sloans ATV
11.2023 - 05.2024
Car Porter/BDC Service Representative
Honda Of Murfreesboro
07.2021 - 10.2023
High School Diploma -
Blackman High School
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