Rae Ann Redman
Latrobe,PA
Summary
- Results-oriented retail and food management leader with over ten years of experience.
- Successfully trained and developed store employees and upcoming managers.
- Oversaw daily operations to ensure policies were adhered to by staff.
- Cultivated strong business relationships with customers, management, vendors, and employees.
- Financial responsibilities include:
- Monitored cash flow from registers and lottery machine.
- Balanced safe
- Troubleshot any cash discrepancies.
- Seven years of experience with children with intellectual disabilities, ADHD, and medical disabilities.
- Authorized to work in the US for any employer.
Compassionate Behavior Health Technician known for high productivity and efficient task completion. Specialize in behavior modification techniques, crisis intervention strategies, and patient-centered care. Excel at communication, empathy, and problem-solving to support individuals in achieving personal growth and well-being. Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Clarvida
Greensburg, PA
05.2022 - Current
- Provided direct care and support to individuals with mental health issues in a residential setting.
- Maintained accurate records of client progress and behaviors.
- Monitored clients' physical and emotional wellbeing.
- Collaborated with multidisciplinary team members to develop individualized treatment plans for each client.
- Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
- Performed medication administration and management duties according to established protocols.
- Assessed safety risks in the environment and took appropriate actions when necessary.
- Conducted individual counseling sessions to help clients manage their emotions better.
- Educated clients on healthy lifestyle habits, including proper nutrition and exercise regimes.
- Provided crisis intervention services as needed during times of distress or agitation.
- Encouraged positive self-esteem among clients by providing feedback and recognition for accomplishments.
- Implemented therapeutic interventions designed to reduce symptoms associated with mental illness.
- Participated in clinical case reviews and other meetings related to client care planning.
- Assisted in developing strategies for improving communication between family members.
- Supported family members through the process of understanding mental illness diagnoses.
- Documented behavioral incidents to keep accurate records.
- Completed patient reports daily and submitted to management for evaluation.
- Maintained client and employee areas in good working order and with adequate supplies.
- Interviewed clients to conduct behavioral health assessments.
- Documented patient interactions in compliance with HIPAA requirements.
- Provided excellent service to patients through personable communication.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Identified and addressed individual mental health challenges to support patients.
- Developed basic strategies to promote patient safety, wellness and independence.
Assistant Manager
Sheetz
Greensburg, PA
11.2012 - 05.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dietary Aid
Redstone
Greensburg
08.2011 - 08.2012
Crew Trainer
McDonald's
Greensburg
06.2008 - 12.2011
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix, AZ06-2024
Associate in Arts (AA) - Criminal Justice
University of Phoenix-Online Campus
Phoenix, AZ11.2022
Skills
- Food Safety Management
- Food preparation
- Supervising experience
- Dietary aide experience
- Transaction Processing Skills
- Kitchen experience
- Kitchen management
- Customer Engagement Skills
- Human resources (5 years)
- Experience with children
- Sanitation Practices
- Behavior Modification
- Crisis Intervention
- Behavioral analysis
- Mental Health Support
- Documentation skills
- Excellent customer service skills
- Charting and clinical documentation
- Family support and assistance
- De-Escalation Techniques
- Treatment Planning
- Progress Monitoring
- Care Plan Development
Certification
- ServSafe, 03/01/20, 03/01/25
- RAMPS Alcohol License, 11/01/22, 11/01/23, 09/2024
- RBT Training
- HIPPA Training
Accomplishments
- Summa Cum Laude (Associates and Bachelors Degree's)
References
References available upon request.
Timeline
Behavior Health Technician
Clarvida
05.2022 - Current
Assistant Manager
Sheetz
11.2012 - 05.2022
Dietary Aid
Redstone
08.2011 - 08.2012
Crew Trainer
McDonald's
06.2008 - 12.2011
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Associate in Arts (AA) - Criminal Justice
University of Phoenix-Online Campus
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