Raeann Rosso
Carson City,NV
Summary
Employee dedicated to quality service and promoting memorable guest experiences. Pursuing a similar role where a strong background in Customer Service would be highly valued. With more than 8 years working in the Retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating a positive working environment.
Overview
14
14
years of professional experience
Work History
Distribution Partner
Starbucks Roasting Plant
Minden, NV
12.2022 - Current
- Provided leadership and guidance to team members while encouraging collaboration across departments.
- Developed training materials for staff members in order to improve their skillset related to client relations management .
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
- Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
Production Worker
Valeo Engine Cooling
Starks, NV
10.2020 - 10.2021
- Conducted routine maintenance checks on all machinery used in the production line.
- Troubleshot technical issues that arose during assembly process.
- Communicated with team members regarding tasks assigned during shift.
- Assisted in setting up production lines for manufacturing processes.
- Tracked production data such as number of items produced per hour, day, week.
- Followed safety protocols while operating machines and equipment.
Front Desk Receptionist
Anderson Heating And Air Conditioning
Carson City, NV
09.2019 - 09.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Greeted customers warmly and made them feel welcome.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
M2 Operator (Electrode)
Panasonic
Starks, NV
02.2018 - 05.2019
- Accurate Measurements for dimensional, weight tests, bump tests, peel tests
- Quality Control to ensure all product is not defective
- Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
- Provided training assistance to new operators on proper machine operation techniques.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Performed routine maintenance on equipment to ensure optimal performance.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
Support Manager
Walmart Supercenter
Carson City, NV
07.2016 - 01.2018
- Worked directly with department associates to achieve store expectations and standards.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Monitored employee and customer interactions to access quality of service.
- Supervised a team of 7 area managers and 25 associates.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Department Manager
Walmart Supercenter
Carson City, NV
09.2010 - 07.2016
- Built a talented and valuable team of department employees through outstanding mentoring, coaching and teaching.
- Adhered to all safety procedures and company standards and policies.
- Implemented process improvement initiatives within the department.
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Examined merchandise to verify that it was correctly priced and displayed.
Education
High School Diploma -
Mesquite High School
Ridgecrest05-1982
Skills
- Staff scheduling
- Merchandising
- Customer experiences
- Photo Tech
- Sales and Marketing
- Detail Oriented
- Oral and written communication
- Staff training and development
- Goal-Oriented
- Employee relations
- Personal Development
- Personable
Timeline
Distribution Partner
Starbucks Roasting Plant
12.2022 - Current
Production Worker
Valeo Engine Cooling
10.2020 - 10.2021
Front Desk Receptionist
Anderson Heating And Air Conditioning
09.2019 - 09.2020
M2 Operator (Electrode)
Panasonic
02.2018 - 05.2019
Support Manager
Walmart Supercenter
07.2016 - 01.2018
Department Manager
Walmart Supercenter
09.2010 - 07.2016
High School Diploma -
Mesquite High School
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