Raeanna Vogl
Customer Service Represenative
Albuquerque
Summary
Dynamic and detail-oriented professional with extensive experience at Lowe's Home Improvement, excelling in cash office management and customer service. Proven ability in balancing reconciliations and enhancing customer satisfaction through effective problem-solving. Recognized for training new employees and maintaining accurate financial records, contributing to a seamless operational flow.
Overview
5
5
years of professional experience
Work History
Cash Office Associate
Lowes Home Improvment
05.2024 - 06.2025
- Trained new employees on proper cash routines, procedures, and requirements.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Provided support to sales associates during high-volume periods, effectively managing increased customer demands.
- Assisted customers with inquiries about their transactions or account balances promptly and professionally.
Customer Service Representative
Lowes Home Improvment
08.2022 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate
Vans Off The Wall
04.2021 - 08.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Seasonal Sales Associate
Kohls
09.2020 - 01.2021
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Science - Forensic Science
Eastern New Mexico University
Portales, NM05-2023
High School Diploma -
Explore Academy
Albuquerque, NM05-2021
Skills
Balance reconciliations
Transaction recording
Office administration
Data entry proficiency
Teamwork orientation
Bank deposit preparation
Daily reporting
Paperwork coordination
Sales support
Customer service
Problem-solving
Adaptability and flexibility
Timeline
Cash Office Associate
Lowes Home Improvment
05.2024 - 06.2025
Customer Service Representative
Lowes Home Improvment
08.2022 - 06.2025
Sales Associate
Vans Off The Wall
04.2021 - 08.2022
Seasonal Sales Associate
Kohls
09.2020 - 01.2021
Associate of Science - Forensic Science
Eastern New Mexico University
High School Diploma -
Explore Academy
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