Summary
Overview
Work History
Education
Skills
Timeline
Generic

RaeAnna Wise

Hampton,VA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

8
8
years of professional experience

Work History

Sales Associate

7-eleven
09.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.

Ham Skinner

Smithfield Packing
08.2023 - 08.2023
  • Closely followed company procedures and protocols to maintain compliance with industry regulations and certifications.
  • Adapted quickly to changes in production plans or schedules while remaining focused on meeting deadlines without compromising quality standards.
  • Trained new hires on proper Ham Skinner technique, helping them become productive members of the team quickly.
  • Streamlined the Ham Skinner process for increased productivity and reduced downtime.
  • Reduced waste and improved product quality through strict adherence to sanitation and safety guidelines.
  • Maintained a clean and safe work environment, resulting in fewer accidents and better overall efficiency.
  • Collaborated with team members to ensure optimal performance of the production line.
  • Completed daily production quotas while maintaining high-quality standards for all finished products.
  • Worked closely with Quality Assurance teams to address any issues promptly, ensuring customer satisfaction with end products.
  • Assisted in implementing lean manufacturing principles to reduce waste, improve efficiency, and increase profitability.

Security Officer

Allied Universal Security Services
12.2020 - 07.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Sales Associate

Super Beauty World
09.2020 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.

Banking Customer Service Representative

SYKES
02.2020 - 07.2020
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Crew Member

Sonic
01.2019 - 07.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Sales Associate

Food Lion
05.2018 - 12.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Sales Associate

Yankee Candle
10.2015 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Phoebus High School
Hampton, VA
06.2017

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Listening Skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Cash Handling
  • Money Handling
  • Outgoing Personality
  • Cash Register Operation
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution
  • Store Opening and Closing
  • Sales expertise
  • Product Sales
  • Customer Needs Assessment
  • Merchandising knowledge
  • Retail Store Operations
  • Cleaning techniques
  • Sales Training
  • Payment Processing
  • Inventory Tracking
  • Merchandise Display
  • Point of sale operation
  • Fraud Detection
  • Dispute Mediation
  • Dining area maintenance
  • Friendly and Helpful
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Customer Assistance
  • Organization
  • Adaptable and Flexible
  • Goal-Driven
  • Team Leadership
  • Team Cooperation
  • Inventory and Stocking
  • Sales floor organization
  • Ability to Lift 40 pounds
  • Safety and Cleanliness Standards
  • Basic Mathematics

Timeline

Sales Associate

7-eleven
09.2023 - 02.2024

Ham Skinner

Smithfield Packing
08.2023 - 08.2023

Security Officer

Allied Universal Security Services
12.2020 - 07.2023

Sales Associate

Super Beauty World
09.2020 - 11.2020

Banking Customer Service Representative

SYKES
02.2020 - 07.2020

Crew Member

Sonic
01.2019 - 07.2019

Sales Associate

Food Lion
05.2018 - 12.2018

Sales Associate

Yankee Candle
10.2015 - 12.2015

High School Diploma -

Phoebus High School

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RaeAnna Wise