Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rae Anne Thompson

Lawton,Oklahoma

Summary

Competent Medical Administrative Assistant with demonstrated experience working in office setting with keyboarding and data entry responsibilities. Strong knowledge of medical reception tasks, medical terminology and paperwork processing requirements. Communicates clearly in person and on telephone. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

DRA

J29 Solutions Inc.
12.2022 - Current
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Registration Scheduler

HonorHealth
05.2016 - 06.2020
  • Met bookkeeping needs by tracking aging balances, pursuing collections and sending statements
  • Scheduled patient appointments in EMR system
  • Checked patients in and out of appointments
  • Greeted visitors and communicated to assess needs and provide direction
  • Updated patient medical records with direct intake information and transcribed practitioner messages
  • Transmitted medical records and correspondence on behalf of patients and practitioners
  • Managed registration desk by answering telephones and greeting incoming patients
  • Collected patient copays and balances
  • Received, answered and responded to telephone calls
  • Coordinated patient appointments and hospital admissions
  • Compiled medical reports covering specific patient or general office data
  • Greeted patients and visitors to determine needs and direct accordingly
  • Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.

Customer Service Representative and Tech Support

Jawbone
10.2015 - 02.2016
  • Handled customer inquiries, billing questions, payments, and service requests
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Documented, researched, and resolved customer service issues
  • Managed customer calls efficiently in fast-paced call center environment
  • Compiled customer feedback to recommend improvements to management
  • Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
  • Organized documentation for new sales, warranties, and service program sign-ups
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Discussed promotions and special offers to customers to increase sales
  • Delivered fast and friendly service regarding questions and service complaints
  • Anticipated needs and resolved problems to keep customers happy
  • Updated records with all interactions and customers transactions
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Helped improve processes and products by relaying customer feedback
  • Resolved issues based on thorough investigations of concerns
  • Sold products to customers during routine service calls using strong cross-selling abilities
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
  • Completed inquiries and followed up with customers to share findings and offer solutions
  • Identified causes of product malfunctions and credited affected customers
  • Met inbound customer needs while maintaining strict performance targets.

Certified Nursing Assistant

Cardons Children & Banner Desert Hospital
12.2011 - 03.2015
  • Recorded patient heart rate, pulse, and blood pressure
  • Monitored patient conditions and reported problems to nursing staff
  • Transferred patients between beds, wheelchairs, and other locations
  • Assisted with activities of daily living to improve patient quality of life
  • Documented care actions, vitals, and orders in company software
  • Handled non-medical patient care activities and provided laundry and meal assistance
  • Worked alongside registered nursing staff and followed care plans
  • Offered support, companionship, and stimulation with conversation and recreation
  • Kept rooms clean and ready to meet individual needs
  • Collaborated with physicians and registered nurses to perform procedures
  • Resolved patient issues by quickly responding to calls and emergency issues
  • Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds
  • Helped patients with limited mental and physical capacity handle daily living tasks.

Education

PCT -

Brookline College
Phoenix, Arizona
01.2008

High School Diploma -

Helena High School
Helena, Montana
05.2002

Skills

  • Analytical thinking
  • Multitasking
  • Task prioritization
  • Organization and Time Management
  • Self-Directed
  • Dependable and Responsible
  • Data Management
  • Written communication

Timeline

DRA

J29 Solutions Inc.
12.2022 - Current

Registration Scheduler

HonorHealth
05.2016 - 06.2020

Customer Service Representative and Tech Support

Jawbone
10.2015 - 02.2016

Certified Nursing Assistant

Cardons Children & Banner Desert Hospital
12.2011 - 03.2015

PCT -

Brookline College

High School Diploma -

Helena High School
Rae Anne Thompson