Processed consults: Received, reviewed, administratively approved referrals, created authorizations for payment.
Created referral packets and faxed/emailed to community care providers for scheduling of Veterans.
Followed up with community care facilities to confirm authorizations were received and verified scheduling status of referral/authorization. Appointments were then entered into Veteran's chart and first medical records requested VIA delay fax.
Obtained medical records: requesting from the community care providers.
Received and scanned records that were obtained from community care providers.
Answered phone calls from community providers and veterans. Assisted with their concerns. Returned voicemails by the end of the business day.
Insurance Specialist & Receptionist
Superior Family Dental & Northwoods Pediatric
Kingsford, MI
08.2016 - 04.2023
Followed up on denials, late payments, extensions and other special circumstances.
Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
Communicated effectively with staff, including members of operations, finance and clinical departments.
Processed eligibility and benefits verification and authorization requests.
Resolved discrepancies in insurance payments by collaborating with carriers.
Maintained confidentiality of patient finances, records and health statuses.
Utilized Eaglesoft to document and track customer account details.
Maintained high standards of customer service by building relationships with clients.
Helped patients complete necessary medical forms and documentation.
Scheduled, rescheduled and cancelled appointments for dental patients.
Completed patient referrals to other medical specialists.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
Obtained payments from patients and scanned identification and insurance cards.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed financial documentations such as expense reports and invoices.
Received, recorded and addressed incoming and outgoing communication via telephone, text message, and email.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Trained and mentored new team members
Disbursed petty cash by recording entries and verifying documentation.
Worked with customers to understand needs and provide excellent service.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery with pediatric doctor when needed.
Sterilized rooms and prepped equipment and instruments for procedures when needed.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties when needed.
Prepared patient X-rays and images for review by dentist.
Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Assisted dentist in management of medical or dental emergencies.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Staged tray for procedures by arranging dental instruments and equipment.
Home Health Aide Provider
Arms Of Angels Home Health Care
Kingsford, MI
08.2015 - 08.2016
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Maintained positive working relationships clients
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
Provided clients with assistance in completing daily tasks, reducing daily burden on family members.
Developed rapport to create safe and trusting environment for care.
Assisted clients to support independence and well-being.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Waitress
Storheims
Iron Mountain, MI
04.2011 - 04.2015
Inspected dishes and utensils for cleanliness.
Greeted new customers, discussed specials and took orders.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Stayed up-to-date on menu changes to help customers make food choices.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bussed and reset tables to keep dining room and work areas clean.
Used cash registers and credit card machines to cash out customers.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Learned other teammates' work tasks to train as backup.