Overview
Work History
Education
Skills
Timeline
Generic

Raeanne Garrigan

Rhinelander,WI

Overview

14
14
years of professional experience

Work History

Advanced MSA

Oscar G Johnson VA Medical Center
04.2023 - Current
  • Processed consults: Received, reviewed, administratively approved referrals, created authorizations for payment.
  • Created referral packets and faxed/emailed to community care providers for scheduling of Veterans.
  • Followed up with community care facilities to confirm authorizations were received and verified scheduling status of referral/authorization. Appointments were then entered into Veteran's chart and first medical records requested VIA delay fax.
  • Obtained medical records: requesting from the community care providers.
  • Received and scanned records that were obtained from community care providers.
  • Answered phone calls from community providers and veterans. Assisted with their concerns. Returned voicemails by the end of the business day.

Insurance Specialist & Receptionist

Superior Family Dental & Northwoods Pediatric
Kingsford, MI
08.2016 - 04.2023
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Processed eligibility and benefits verification and authorization requests.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Utilized Eaglesoft to document and track customer account details.
  • Maintained high standards of customer service by building relationships with clients.
  • Helped patients complete necessary medical forms and documentation.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Completed patient referrals to other medical specialists.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed financial documentations such as expense reports and invoices.
  • Received, recorded and addressed incoming and outgoing communication via telephone, text message, and email.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Trained and mentored new team members
  • Disbursed petty cash by recording entries and verifying documentation.
  • Worked with customers to understand needs and provide excellent service.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery with pediatric doctor when needed.
  • Sterilized rooms and prepped equipment and instruments for procedures when needed.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties when needed.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Assisted dentist in management of medical or dental emergencies.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Staged tray for procedures by arranging dental instruments and equipment.

Home Health Aide Provider

Arms Of Angels Home Health Care
Kingsford, MI
08.2015 - 08.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Maintained positive working relationships clients
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Provided clients with assistance in completing daily tasks, reducing daily burden on family members.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted clients to support independence and well-being.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Waitress

Storheims
Iron Mountain, MI
04.2011 - 04.2015
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials and took orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.

Education

Certificate - Dental Assisting

Weekend Dental Assistant Program
Appleton, WI
01.2015

High School Diploma -

Dickinson Iron Tech Center
Kingsford, MI
05.2013

Skills

  • HIPAA Compliance
  • Insurance Coverage Verification
  • Financial Needs Assessment
  • Time Management
  • Client Consultations
  • Billing Procedures
  • Customer Billing
  • Billing and Invoicing
  • Customer Contact
  • Appointment Scheduling
  • Customer Service
  • Problem Solving
  • CPR Certified
  • Staff Leadership
  • Patient Billing

Timeline

Advanced MSA

Oscar G Johnson VA Medical Center
04.2023 - Current

Insurance Specialist & Receptionist

Superior Family Dental & Northwoods Pediatric
08.2016 - 04.2023

Home Health Aide Provider

Arms Of Angels Home Health Care
08.2015 - 08.2016

Waitress

Storheims
04.2011 - 04.2015

Certificate - Dental Assisting

Weekend Dental Assistant Program

High School Diploma -

Dickinson Iron Tech Center
Raeanne Garrigan