Raechal-Marie Collison
Columbia,MD
Summary
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Overview
6
6
years of professional experience
Work History
Crew Member
The Halal Guys
03.2019 - 07.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Helped management with store operations before and during stores grand opening
Crew Member
Five Guys
01.2019 - 04.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Hostess
Outback Steakhouse
11.2018 - 02.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Server
IHOP
02.2018 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Toys"R"Us
12.2017 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Crew Team Member
McDonald's Restaurant
03.2017 - 09.2017
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Education
GED -
Howard Community College
Columbia, MD09.2023
Skills
- Salesmanship
- Cash Handling
- Reading Comprehension
- Order Delivery Practices
- Heavy Lifting
- Operations Analysis
- Servsafe Certified
- Team Contribution
- Workplace Efficiency
- Judgment and Decision-Making
- Coordination
- Knowledge of State Regulations
- Time Management
- Ordering Procedures
- Restaurant Operation
- Company Standards
- Willingness to Learn
- Performance Improvement
- Writing
- Raw Materials Handling
- Point-of-Sale (POS) Software
- Valid Driver's License
- Hospitality Service Expertise
Languages
French
Elementary
Spanish
Elementary
Timeline
Crew Member
The Halal Guys
03.2019 - 07.2019
Crew Member
Five Guys
01.2019 - 04.2019
Hostess
Outback Steakhouse
11.2018 - 02.2019
Server
IHOP
02.2018 - 08.2018
Customer Service Representative
Toys"R"Us
12.2017 - 04.2018
Crew Team Member
McDonald's Restaurant
03.2017 - 09.2017
GED -
Howard Community College