Raechal McCue
Mesa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Superb record keeping, forms processing and data entry abilities. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns.
Overview
21
21
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
11.2001 - 02.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Lead Pharmacy Technician
FHP Health Center
03.1991 - 03.1998
- Supervised seven pharmacy technicians and coordinated day-to-day assignments.
- Set up and modified patient profiles to include current medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
High School Diploma -
Mesa High School
Mesa, AZAssociate of Science - Biology
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Operational Requirements
- Medical Terminology Proficiency
- Good Bedside Manner
- Office Supplies and Inventory
- Client Relations
- Well-Versed in Insurance
- Cultural Awareness
- Clerical Support
- Data Verification
- Computer Literacy
- Accounts Payable and Accounts Receivable
- Verifying Eligibility
Timeline
Certified Pharmacy Technician
CVS Pharmacy
11.2001 - 02.2012
Lead Pharmacy Technician
FHP Health Center
03.1991 - 03.1998
High School Diploma -
Mesa High School
Associate of Science - Biology
Maricopa Community Colleges - Mesa Community College