Summary

Overview

Work History

Education

Skills

Timeline

Raechel Caldwell

Spokane,WA

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and tenacity to build customer relations. Motivated to learn, grow and excel in banking.

Overview

years of professional experience

Work History

Manager on Duty

YMCA

10.2024 - Current

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
"Maintained a safe and secure environment by conducting regular walk-throughs of the facility to identify potential hazards, ensure safety protocols were being followed, and address any maintenance issues promptly. This proactive approach helped minimize risks and ensured the well-being of both staff and members at all times."
Engaged in conversations with members and staff through out the building."Provided guidance and support to staff by actively listening to their concerns and offering assistance when needed. Fostered a positive, collaborative work environment by ensuring open communication, addressing challenges, and offering solutions to improve performance and morale. Through regular check-ins and one-on-one conversations, I ensured staff felt valued and equipped to succeed in their roles."

Personal Banker II

Columbia Bank

09.2021 - 08.2022

Worked closely with management to strategize sales techniques to increase branch production and customer service.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Cross-sold bank products and services to meet customer needs and provide options.
Promoted financial products by maintaining excellent service offering knowledge.
NMLS number retained while in position.

Assistant Manager

The Refueler

04.2021 - 09.2021

Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Teller

Umpqua

09.2018 - 10.2019

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Stocked supplies for customers and personal teller station.
Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Processed customer transactions promptly, minimizing wait times.
Maintained friendly and professional customer interactions.

Teller/ Banker

Bank Of Little Rock

06.2006 - 04.2008

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Processed customer transactions promptly, minimizing wait times.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Identified sales opportunities and referred customers to branch partners in financial services.
Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.