Raechel Curtis
4442 Brown Dr Warren,MI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Cherry Bomb Glitter
01.2020 - 09.2024
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers by actively listening and empathizing with their concerns.
- Enhanced overall customer experience by adopting customer-first approach in all interactions.
- Played key role in developing customer loyalty program, which significantly improved customer engagement.
- Enhanced customer loyalty by providing empathetic support and timely solutions to issues.
- Delivered personalized customer service, fostering positive brand image.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
IT Specialist
Cherry Bomb Glitter
01.2020 - 09.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
Education
Associate of Science - IT Network Security/cyber/Programming
Oakland Community College
Michigan12-2025
Certificate - IT
Google
Online01-2025
Skills
- Type 80 wpm efficiently
- Computer security with using general security concepts, communication security and infrastructure learned the basis of cryptography along with operational organization security and computer networking
- Analyzed software risks, understanding points of attack along with making preliminary decisions about which software applications to use to mitigate attack
- Identify systemic threats in environments while understanding the vulnerabilities of common software applications
- Perform data definition, manipulation and queries using basic SQL
- Created forms and reports, analyzed macro's, procedures and triggers
- Database planning, design and administration fundamentals while also using data warehousing and data mining
Certification
- CompTIA Security+ - Computing Technology Industry Association.
- Google IT Support Professional Certificate - Google.
Timeline
Customer Service Executive
Cherry Bomb Glitter
01.2020 - 09.2024
IT Specialist
Cherry Bomb Glitter
01.2020 - 09.2024
- CompTIA Security+ - Computing Technology Industry Association.
- Google IT Support Professional Certificate - Google.
Associate of Science - IT Network Security/cyber/Programming
Oakland Community College
Certificate - IT
Google
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