Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raechel Larsen

1225 W Jefferson St. Joliet,IL

Summary

Dynamic Audit Coordinator at Byram Healthcare with proven expertise in enhancing audit accuracy and compliance through meticulous documentation and effective communication. Skilled in Microsoft Excel and problem-solving, I successfully reduced financial discrepancies and trained new team members, fostering a culture of teamwork and continuous improvement.

Overview

12
12
years of professional experience

Work History

Audit Coordinator

Byram Healthcare
05.2019 - 01.2025
  • Assisted in coordinating audit schedules and logistics to ensure timely completion of audits.
  • Supported audit teams by preparing necessary documentation and materials for review sessions.
  • Learned to utilize auditing software to streamline data collection and analysis processes.
  • Maintained organized records of audit findings and recommendations for future reference.
  • Contacted physician's offices when necessary for any additional required documentation/ office visit notes or labs.
  • Contacted customers when necessary for additional missing information or to assist with obtaining records.
  • Collaborated with team members to identify areas for process improvements within the audit framework.
  • Adapted quickly to new tools and systems, enhancing overall efficiency in audit coordination tasks.
  • Reduced financial discrepancies by conducting thorough risk assessments and internal audits.
  • Communicated effectively with senior management regarding audit findings, presenting clear reports that highlighted areas of concern as well as recommended solutions for improvement measures needed within the organization''s policies or procedures framework.
  • Improved audit accuracy with meticulous record-keeping and attention to detail.
  • Trained junior team members on best practices in auditing procedures, contributing to overall team efficiency and expertise.
  • Communicated with other teams and managers within the company to either help obtain customer records, or for their assistance if it was a physician office requiring supervisor assistance.
  • Managed multiple simultaneous audit projects, ensuring timely completion while maintaining high-quality standards throughout each engagement.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Consulted decision-makers to gather information and, resolve audit-related problems.
  • Used Microsoft Excel and ERP in conjunction to generate financial reimbursement for different medical equipment/supplies (catheter supplies and woundcare bandages for example).
  • Complied with federal, state and local requirements- HIPAA compliance.

Customer Service Representative

BAAR Home Medical Equipment INC
03.2013 - 03.2019
  • Resolved customer inquiries through multi-channel communication, ensuring timely and accurate responses.
  • Trained new team members on customer service protocols and best practices to enhance team performance.
  • Implemented process improvements that increased efficiency in handling customer complaints and feedback.
  • Developed comprehensive knowledge base for frequently asked questions, improving response consistency across the team.
  • Collaborated with cross-functional teams to address complex customer issues and streamline service delivery.
  • Led initiatives to enhance customer satisfaction metrics by refining support workflows and response times.
  • Analyzed customer feedback trends to propose actionable recommendations for service enhancements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Coordinated with logistics/service technicians department to expedite shipping or delivery for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid changes within the industry.
  • Maintained clean and orderly office areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Minooka Communit High School
Minooka, IL
05-2010

Skills

  • Teamwork and effective communication
  • Microsoft Excel proficiency
  • Documentation review
  • HIPAA compliance
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking abilities
  • Excellent communication and listening
  • Adaptability and flexibility
  • New-hire Employee Training

Timeline

Audit Coordinator

Byram Healthcare
05.2019 - 01.2025

Customer Service Representative

BAAR Home Medical Equipment INC
03.2013 - 03.2019

High School Diploma -

Minooka Communit High School

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