RACHEL MARTINEZ

• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout course of nightly duties.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Streamlined check-in and check-out process for guests, ensuring smooth experience during overnight hours.
• Entered customer data into room system and updated information whenever patrons changed rooms.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-through with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw 150 lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Answered phone calls and emails and responded to questions from prospects quickly and effectively.

• Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
• Managed over 150 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
• Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
• Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
• Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.