Raechel Schepens
Rocklin,CA
Overview
13
13
years of professional experience
Work History
Client Support Specialist
InFocus Financial Strategies
04.2018 - Current
- Respond to client inquiries and ask appropriate questions to facilitate resolution.
- Interact with team members and vendors across departments to research and resolve customer issues.
- Provide excellent customer service by following up with service items and responding accordingly.
- Implement new technology and ensure systems run synergistically.
- Facilitate marketing and business development tasks.
- Gatekeeper and liaison for advisors; setting appointments, fielding calls and emails.
Substitute Teacher
Loomis Union School District
01.2016 - 04.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained my goal of keeping day to day operations normal by making kids feel valued, comfortable and safe.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service/Accounting Assistant/Executive Assistant
Frontier Ag And Western Foods Co
09.2012 - 08.2014
- Performed accounting, administrative and clerical tasks such as payables, receivables, inventory management, reconciliations, book keeping and customer service.
- Supported the CEO and sales team by prepping for meetings, building agendas, sales materials and presentations.
- Helped develop websites and sales materials for trade shows and business to business interactions.
- Purchased client gifts, made travel arrangements, and managed schedule for the CEO.
- Managed new purchase orders and worked with the mill supervisor and logistics team to ensure all orders could be fulfilled without hiccups.
Administrative and Marketing Support
BlastX
09.2012 - 04.2013
- Continually maintained and improved company's reputation and positive image in markets served.
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
- Supported the sales team and solutions director using sales pipeline and CRM programs.
- Collaborated across departments to help develop overall marketing strategies.
- Lead copywriter and online marketing assistant.
Personal Banker
Wells Fargo Bank, N.A.
04.2012 - 09.2012
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Grower Services Administrator
Sunfoods, LLC
09.2009 - 01.2012
- Developed lasting relationships with local farmers, which helped to bring in additional business opportunities.
- Researched issues with shipments, product damage and incorrect product amounts.
- Immediately brought critical issues to customer service manager for resolution.
- Worked closely with accounting and finance departments to execute grower payables and contracts.
- Tasked with data entry, inventory reconciliations and quality control.
Healthcare Recruiter
Maxim Healthcare Staffing
05.2008 - 06.2009
- Scheduled and oversaw HIPAA and OSHA training for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Worked with healthcare employees to determine specific job qualifications.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with branch manager to ascertain hiring needs and subsequently provide candidate recommendations.
Education
Bachelor of Science - Business Administration: Marketing
California State University - Chico
Chico, CA05.2008
Timeline
Client Support Specialist
InFocus Financial Strategies
04.2018 - Current
Substitute Teacher
Loomis Union School District
01.2016 - 04.2018
Customer Service/Accounting Assistant/Executive Assistant
Frontier Ag And Western Foods Co
09.2012 - 08.2014
Administrative and Marketing Support
BlastX
09.2012 - 04.2013
Personal Banker
Wells Fargo Bank, N.A.
04.2012 - 09.2012
Grower Services Administrator
Sunfoods, LLC
09.2009 - 01.2012
Healthcare Recruiter
Maxim Healthcare Staffing
05.2008 - 06.2009
Bachelor of Science - Business Administration: Marketing
California State University - Chico
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