Raechel Weeks
San Diego,CA
Summary
Experienced Job Coach with almost 4 years of experience to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Job Coach
Towards Maximum Independence
02.2020 - Current
- Provide transportation to and from work pick up at their place of residence.
- Provided ongoing guidance and support to clients throughout their work day on Camp Pendleton in various mess halls.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with employers to identify problems and come up with solutions to help the clients succeed at the job.
- Kept detailed records of individual histories, scores, and documents.
- Counseled clients one-on-one regarding current situation, desires, aptitudes and make sure they love their job.
- Developed and implemented job coaching for clients with diverse career goals.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and executed performance goals to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Jump in to assist the clients if they don’t understand a task and coach them through it so they understand. If they fall behind being a safety net.
- This was a multitasking position so you had to be in multiple areas in the mess hall within each hour and make a judgement call if the clients need help/coaching or not.
- Make sure the clients have a good attitude and are staying on task keeping up with the workload.
Cashier/Supervisor Keyholder
Rite Aid
04.2019 - 06.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
- Counted cash in register drawer to balance register at beginning and end of shift
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Worked to solve problems and handle customer complaints
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Served needs to a lot of customers in busy environment
- Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Answered questions about store policies, and customer concerns to support positive customer experiences
- Kept drawers accurate, current and secure by checking bills for counterfeit markers
- Educated customers on promotions to enhance sales
- Checked prices for customers and processed items sold by scanning bar codes
- Handled money from the safe and replenish the registers
- Cleaned and maintained ice cream station
- Reviewed and resolved differences between accounting information and cash drawer
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Operated cash register for cash, check and credit card transactions accuracy
- Counted cash in register drawer at beginning and end of shift and after
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Used cash registers and POS systems to request and record customer orders and compute bills
Greeter/Cashier
Buffalo Wild Wings
03.2016 - 11.2017
- Greet, log wait list, mark off table map, seat, serve, cleaned tables, and promote Buffalo Wild Wings brand with menu that is provided
- Interact with customers via phone and use data entry skills to record orders with computer system while juggling multiple calls
- Pack together to go orders and run food to tables
- Handle cash register
- Assist in training coworkers
- Side work during and at end of shift
Hostess
Applebee's
05.2015 - 10.2015
- Greeted, seated, served, and cleaned off tables
- Organized seating chart for dinning room
- Side work during and after shift
- Explained menu options in detail so that customers could make educated decisions on food items
- Monitored guest for intoxication and immediately reported concerns to management
- Maintained complete knowledge of restaurant menu, including daily specials
- Set dining tables according to type of event and service standards
Beauty Advisor/Customer Service Clerk
Walgreens
03.2014 - 07.2015
- Greeted customers, promoted beauty products for customers' needs, worked checkout
- Bagged products, stocked shelves
- Worked directly with departments and management to achieve weekly goals
- Responded to customer requests via telephone
- Evaluated client needs and recommended treatments and strategy to achieve desired result
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Answered questions about store policies and concerns to support positive customer experiences
- Trained other Associates and provided back-up coverage to provide customers with optimal support
Education
University of Wisconsin Waukesha
Waukesha, WICertificate - Aviation
Flight Attendant Career Training
Greensboro, NC2017
Certificate - Dental Assisting
Wisconsin Dental Assistant School
Oconomowoc, WI2015
High School Diploma -
Kettle Moraine High School
Wales, WI2013
Skills
- PC, Microsoft Office, and social media (LinkedIn, Facebook, Twitter)
- Confident, friendly, reliable, high-energy
- CPR Certified, customer service, data entry
- Strong verbal communication
- Self-motivated
- Interpersonal and written communication
- Team leadership
- Extremely organized
- Emotional Support
- Behavior Policy Enforcement
Certification
CPR Certified, December 2015
Timeline
Job Coach
Towards Maximum Independence
02.2020 - Current
Cashier/Supervisor Keyholder
Rite Aid
04.2019 - 06.2019
Greeter/Cashier
Buffalo Wild Wings
03.2016 - 11.2017
Hostess
Applebee's
05.2015 - 10.2015
Beauty Advisor/Customer Service Clerk
Walgreens
03.2014 - 07.2015
University of Wisconsin Waukesha
Certificate - Aviation
Flight Attendant Career Training
Certificate - Dental Assisting
Wisconsin Dental Assistant School
High School Diploma -
Kettle Moraine High School
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