Raechell Brown
Lancaster,TX
Summary
Detail-oriented and highly organized Administrative Professional with a strong background in administrative support, customer service, and logistics management. Proven ability to manage schedules, handle correspondence, perform data entry, and maintain records with efficiency and accuracy. Adept at using technology to streamline processes and support business operations remotely. Strong communication, problem-solving, and multitasking skills, ensuring seamless workflow and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Boujee Hippie
05.2023 - Current
- Managed product orders, inventory tracking, and shipping logistics, ensuring accuracy and efficiency.
- Maintained compliance with company procedures and identified process improvements to optimize workflow.
- Assisted in maintaining detailed records of incoming and outgoing shipments, showcasing strong organizational skills.
- Collaborated with team members to enhance productivity and maintain a positive work environment.
- Analyzed labor requirements for peak seasons, adjusting staffing levels accordingly to meet increased demand without sacrificing service quality.
- Streamlined warehouse operations by implementing efficient inventory management processes.
- Leveraged data analytics tools to analyze trends, identify bottlenecks, and implement process improvements in the warehouse workflow.
Home Health Coordinator
Occupational Home Health Care
10.2016 - 05.2023
- Provided administrative support, including onboarding, record-keeping, and appointment scheduling.
- Coordinated with medical professionals and insurance companies for patient screenings and approvals.
- Managed email correspondence and maintained detailed reports on patient interactions.
- Answered phone calls, relayed important information, and ensured seamless communication between patients and healthcare providers.
- Contributed to organizational success by consistently meeting and exceeding performance targets in a timely manner.
- Maintained accurate records of patient information, appointments, and services provided for efficient case management.
Sr. Customer Care Team Lead
Capital One Auto Finance
10.2011 - 09.2016
- Trained and coached customer service agents, ensuring high-quality support and problem resolution.
- Developed and implemented strategies to enhance customer satisfaction and streamline workflows.
- Managed escalated customer concerns and coordinated with departments to ensure timely resolutions.
- Organized employee engagement initiatives to foster a positive and productive work environment.
- Analyzed performance metrics to identify areas for improvement and implemented necessary changes.
- Streamlined team processes for improved productivity and better resource allocation.
- Optimized scheduling processes by anticipating staffing needs according to workload fluctuations.
Education
Claims Adjuster – All Lines -
The Adjuster School
Online01.2023
Health Information Specialist -
CCI Training Center
Dallas TX01.2015
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Meeting scheduling
- Spreadsheet management
- Report generation
- Verbal and written communication
- Task prioritization
- Data confidentiality
- Email management
- Cloud storage management
- Research and analytical skills
- HIPAA compliance
References
References furnished upon request.
Certification
- Warehouse Management: Employees, Safety and Warehouse Cost
- Fundamentals of Manual Handling
- Warehouse Management: Inventory, Stock and Supply Chains
Timeline
Warehouse Manager
Boujee Hippie
05.2023 - Current
Home Health Coordinator
Occupational Home Health Care
10.2016 - 05.2023
Sr. Customer Care Team Lead
Capital One Auto Finance
10.2011 - 09.2016
Claims Adjuster – All Lines -
The Adjuster School
Health Information Specialist -
CCI Training Center
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