Raechelle Thomas

• Collaborate with other departments on projects related to the development of new applications or systems enhancements

• Provide daily phone and e-mail support for properties regarding Yardi and other technical programs
• Coordinate timely weekly and month end closings and perform reviews of data submitted
• Perform reconciliation, research and troubleshoot discrepancies as related to the rent roll and accounts receivable
• Review pre-close reports, distribute correction notices and ensure completion of corrections by month end close deadline
• Work with accounting personnel to resolve on-site accounting discrepancies
• Maintain training calendar working with other departments with training needs
• Schedule, prepare classroom facilities and conduct training of all technical classes
• Create or modify training materials for web-based and live training classes
• Coordinate the implementation and update of Yardi policies and procedures as revised with the communities
• Lead lease file audits during due diligence; perform rent roll setup and assist in acquisition setups and dispositions
• Perform property file audits and re-audits as needed

• Assisted in implementing new programs, initiatives, and special projects, including evaluation, beta testing, creating training materials, rollout training, follow-up, and ongoing program and material updates and maintenance
• Assisted in all aspects of acquisitions and dispositions, including management/ownership communications and information gathering, creating site-specific audit and walk tools utilizing advanced Excel skills, leading audit and walk teams, coordinating onsite visits, and producing a due diligence book
• Worked with operational vendors for Yardi integration and other technical programs regarding issues, resolutions, reporting, and program updates
• Collected and analyzed diverse operational data

• Create and maintain positive relationships with customers, vendors and employees
• Compile and convey all operational and financial data to the regional manager
• Handle administrative tasks like preparing new contracts and managing month-end closing process
• In charge of accounting procedures (rent collection, accounting reports, monthly closeout)
• Maintain delinquency
• In charge of filing for evictions, and other legal processes
• Proficient in multiple Property Management programs such as Yardi, LRO, Knock, Entrata, Yieldstar, as well as Microsoft Office suite
• Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
• Address and resolve all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.

• Responsible for documenting and maintaining a database of prospect phone and email contacts and market surveys
• Produce reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets
• Handle the receiving, recording, preparation and follow up of service requests
• Received the National Apartment Leasing Professional designation