Raechelth Vasconcelo
Miami
Summary
Detail-oriented hub administrator specializing in operational coordination and efficiency enhancement. Proven track record in problem resolution and proactive stakeholder communication to ensure compliance and optimize scheduling processes. Committed to continuous learning and embracing new opportunities for professional growth.
Overview
6
6
years of professional experience
Work History
Hub Admin/MCC
Envoy Airlines
Miami
08.2022 - Current
- Coordinated scheduling across multiple departments to enhance resource allocation efficiency.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Managed scheduling software to ensure accurate and accessible scheduling records.
- Monitored schedule changes and informed stakeholders promptly to maintain compliance.
- Responded promptly to all employees' inquiries regarding availability or schedule changes.
GSC
Envoy Airlines
Miami
08.2022 - 01.2024
- Coordinated security operations, enhancing safety for personnel and property.
- Developed and implemented security protocols for daily operations.
- Investigated suspicious activity reported by staff or customers, ensuring swift resolution.
- Identified areas for improvement to optimize operational efficiency.
- Organized meetings between upper management and ground security team members in order to discuss concerns or issues related to job performance.
Customer Service Representative
Envoy Airlines
Miami
08.2022 - 01.2024
- Operated wheelchair equipment to ensure safe, timely transportation for clients with mobility needs.
- Facilitated mobility support for passengers throughout airport terminal, enhancing travel experience.
- Managed equipment check-out process, maintaining accountability and proper usage to streamline operations.
- Managed inventory of equipment and supplies for efficient operations.
Sales Representative Team Leader
Convinience Store
Miami
12.2020 - 04.2022
- Led team to achieve high customer satisfaction ratings through effective service delivery.
- Trained new sales representatives on policies and procedures to enhance onboarding experience.
- Managed inventory levels to ensure product availability and timely reordering.
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FL06-2022
Bachelor of Arts - Fashion Design
Istituto Marangoni
Miami, FL06-2026
Skills
- Project management
- Data analysis
- Scheduling software
- Inventory management
- Client communication
- Customer service
- Problem resolution
- Team building
- Remote office availability
Languages
Spanish
Native/ Bilingual
Affiliations
- Volunteer in serving, VOUS church, 2025-Present
Timeline
Hub Admin/MCC
Envoy Airlines
08.2022 - Current
GSC
Envoy Airlines
08.2022 - 01.2024
Customer Service Representative
Envoy Airlines
08.2022 - 01.2024
Sales Representative Team Leader
Convinience Store
12.2020 - 04.2022
High School Diploma -
Hialeah Senior High School
Bachelor of Arts - Fashion Design
Istituto Marangoni