Raechonda Ragland
Lafayette,IN
Summary
Compassionate healthcare professional experienced in delivering patient-centered care and supporting daily living needs. Expertise includes monitoring vital signs, infection control, Alzheimer’s and dementia care, and individualized care planning. Committed to maintaining patient dignity and safety while collaborating with healthcare teams and families. Certified in Basic Life Support (BLS), focused on providing high-quality care in fast-paced environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
CNA - Certified Nursing Assistant
Heritage Healthcare
West Lafayette, USA
02.2025 - 05.2026
- Provided compassionate, patient-centered care to residents by assisting with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, feeding, and personal hygiene.
- Assisted residents with transfers, repositioning, mobility, and ambulation while ensuring safety and comfort to enhance resident independence.
- Measured and documented vital signs, monitored residents for changes in physical or mental condition, and promptly reported concerns to the nursing staff.
- Worked collaboratively with nurses, therapists, and other healthcare team members to deliver individualized care based on each resident's care plan.
- Maintained clean, safe environment by adhering to infection control standards and sanitation procedures, contributing to resident health and well-being.
- Fostered positive relationships with residents and families through compassionate care, promoting dignity and enhancing overall quality of life.
CNA - Certified Nursing Assistant/HHA
BrightStar Care
Lafayette, USA
05.2024 - 07.2024
- Provided compassionate, individualized care to adults with disabilities in their homes, promoting independence, dignity, and quality of life.
- Supported clients with daily living activities (ADLs), such as bathing, dressing, grooming, toileting, meal preparation, feeding, and light housekeeping, to enhance their independence and comfort.
- Supported clients with mobility, transfers, and medication reminders while following each client's individualized care plan.
- Worked closely with family members and interdisciplinary team members to ensure clients received safe, consistent, and person-centered care.
- Monitored and communicated changes in clients' physical, emotional, or behavioral conditions to supervising nurse and care team to ensure timely interventions and adjustments in care.
- Assisted clients with community outings, appointments, and recreational activities while encouraging social interaction and independence.
- Documented services provided, client progress, and daily observations in compliance with company policies and HIPAA regulations to maintain accurate client records.
- Built trusting relationships with clients and their families by providing dependable, respectful, and compassionate care in a home setting.
Walmart Associate
Walmart
Lafayette, IN
04.2022 - 03.2023
- Identified needs of customers promptly and efficiently.
- Provided assistance to customers with their requests at the service desk. and answered questions to improve satisfaction.
- Engaged customers in conversation using effective interpersonal skills to build rapport.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed innovative ideas and solutions that improved team performance and outcomes.
Direct Support Professional
Wabash Center Inc
Lafayette, Indiana
09.2019 - 02.2022
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Developed and implemented individualized support plans for clients.
- Provided personal care and assistance to individuals with disabilities.
- Assisted clients in daily living activities and social interactions.
- Monitored client behavior and reported changes to the support team.
- Facilitated recreational activities to promote engagement and socialization.
- Collaborated with healthcare professionals to ensure effective care delivery.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Advocated for clients' needs and preferences within the community settings.
- Assisted individuals in learning and developing new skills.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Customer Service Representative
Alorica Calling Center
Lafayette, USA
05.2016 - 09.2019
- Handled 60 to 80 inbound calls and emails daily, ensuring timely resolution of customer inquiries
- Managed high call volumes while maintaining quality service standards.
- Processed customer orders, exchanges, and account updates accurately
- Listened to client complaints, investigated root causes, and issued fair refunds or replacements.
- Informed customers about products and services, improving their overall satisfaction and engagement.
Education
High school diploma -
Penn Foster Academy
Philadelphia, PA12-2025
CNA - Certified Nursing Assistant
Ivy Tech Community College of Indiana
LafayetteSkills
- Patient care
- Vital signs monitoring
- Care planning
- Care plan adjustment
- Basic life support
- Infection control
- Crisis intervention
- Range of motion exercises
- Memory care
- Team collaboration
- Family support
- Communication skills
- Reliable team player
- Basic life support
Certification
- Driver's License
- CPR Certification
- CNA
Timeline
CNA - Certified Nursing Assistant
Heritage Healthcare
02.2025 - 05.2026
CNA - Certified Nursing Assistant/HHA
BrightStar Care
05.2024 - 07.2024
Walmart Associate
Walmart
04.2022 - 03.2023
Direct Support Professional
Wabash Center Inc
09.2019 - 02.2022
Customer Service Representative
Alorica Calling Center
05.2016 - 09.2019
High school diploma -
Penn Foster Academy
CNA - Certified Nursing Assistant
Ivy Tech Community College of Indiana