Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Raed Abuhayeh

Raed Abuhayeh

Vic President
Al Rayyan

Summary

Dynamic leader with extensive experience at Mannai Trading Company W.L.L, excelling in business development and strategic planning. Proven track record in revenue generation and relationship building, successfully driving substantial growth through innovative sales strategies and performance metrics analysis. Skilled in operational management, fostering high-performing teams to achieve exceptional results.

Overview

2023
2023
years of professional experience

Work History

Vice President - ICT Office Solutions

Mannai Trading Company W.L.L
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Increased company growth through collaboration with sales and marketing departments.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
  • Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
  • Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
  • Established and directed successful programs focused on Area.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Cultivated company-wide culture of innovation and collaboration.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Monitored key business risks and established risk management procedures.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Managed financial, operational and human resources to optimize business performance.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Represented organization at industry conferences and events.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Devised and presented business plans and forecasts to board of directors.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Oversaw divisional marketing, advertising and new product development.

Division Manager - ICT OFFICE SOLUTIONS

Mannai Trading Company W.L.L
05.2016 - 12.2022
  • Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
  • Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
  • Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
  • Controlled costs by streamlining operations and reducing waste.
  • Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
  • Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
  • Expanded division capabilities by identifying strategic growth opportunities and pursuing relevant partnerships or acquisitions.
  • Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
  • Supervised daily planning, coordination and administration for division operations.
  • Handled escalated complaints involving division operations and work of personnel under supervision.
  • Set and oversaw division budgets in excess of $Amount per year.
  • Communicated and collaborated with stakeholders to achieve division objectives.
  • Established clear and consistent policies and procedures.
  • Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
  • Achieved substantial revenue growth, expanding division's client base through targeted outreach efforts.
  • Fostered culture of continuous improvement, encouraging innovation and adopting best practices across division.
  • Coordinated cross-functional teams to complete projects on time and within budget constraints.
  • Strengthened division's market position by leading team in development of innovative strategies.
  • Championed diversity and inclusion, leading to more dynamic and innovative team environment.
  • Implemented data-driven decision making to improve operational procedures and drive overall business success.
  • Led negotiations with key suppliers, securing favorable terms that improved bottom line.
  • Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
  • Led division through period of significant organizational change, maintaining focus and achieving key objectives.
  • Optimized financial performance with prudent budgeting practices, cost control efforts, and revenue generation initiatives.
  • Established metrics for success, monitoring performance and making adjustments to strategies as necessary.
  • Identified areas of improvement in operational workflows to better align resources with organizational goals.
  • Spearheaded adoption of new technology that streamlined operations and improved service delivery.
  • Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
  • Developed and executed marketing campaigns that significantly increased brand visibility and market share.
  • Coordinated cross-departmental efforts to streamline operations, significantly enhancing efficiency and productivity.
  • Analyzed market trends to inform product development and positioning strategies.
  • Reduced operational costs without compromising on quality by optimizing supply chain management.
  • Improved project delivery times with efficient resource allocation methods and proactive task management systems.
  • Improved workforce morale and reduced turnover through introduction of comprehensive employee development programs.
  • Achieved consistent growth in market share through targeted marketing efforts, competitive analysis, and strategic planning activities.
  • Directed launch of new product lines, meeting and exceeding projected sales targets.
  • Enhanced communication channels within division, leading to improved information flow and decision-making.
  • Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
  • Enhanced team performance by establishing clear goals and providing regular feedback and coaching.
  • Cultivated strategic partnerships that expanded division's capabilities and access to new markets.
  • Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
  • Managed complex projects from conception to completion, ensuring they were delivered on time and within budget.
  • Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
  • Oversaw budget management, ensuring optimal allocation of resources and cost reduction.
  • Implemented customer feedback system that led to noticeable improvement in client satisfaction and loyalty.
  • Increased division efficiency by streamlining processes and implementing new management strategies.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed accounts to retain existing relationships and grow share of business.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Facilitated business by implementing practical networking techniques.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Drove sales by developing multi-million dollar contract sales.

Sales Manager - ICT OFFICE EQUIPMENT

Mannai Trading Company W.L.L
01.2009 - 11.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Attended industry events and conventions to expain sales opportunities.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Expanded market share by identifying and penetrating untapped markets.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Facilitated business by implementing practical networking techniques.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Drove sales by developing multi-million dollar contract sales.

Assistance Sales Manager

Mannai Trading Company W.L.L
01.2007 - 12.2011
  • Developed strong client relationships for repeat business and increased referrals.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Managed and developed sales team.
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
  • Negotiated contracts with clients that balanced profitability with excellent customer service standards.
  • Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Spearheaded adoption of CRM software, improving customer relationship management.
  • Ensured compliance with sales policies and regulations, maintaining company reputation.
  • Monitored competitor activities to adjust sales strategies accordingly.
  • Negotiated contracts with key clients to secure long-term partnerships.
  • Drove sales growth by identifying and targeting underserved markets.
  • Conducted detailed market analysis to identify new sales opportunities, enhancing market penetration.
  • Guided sales team in setting realistic yet challenging sales targets.
  • Streamlined sales processes for efficiency, reducing time to close deals.
  • Implemented customer feedback mechanisms to refine sales tactics and product offerings.
  • Boosted team morale and cohesion by organizing regular sales strategy meetings.
  • Tailored sales pitches to match customer needs, increasing conversion rates.
  • Improved sales team productivity with tailored training programs.
  • Cultivated relationships with vendors to ensure competitive pricing and product availability.
  • Enhanced sales forecasting accuracy by analyzing sales data and market trends.
  • Led cross-functional teams to launch marketing campaigns, significantly raising brand awareness.
  • Developed and implemented innovative sales strategies, capturing new customer segments.
  • Managed inventory levels to meet sales demands without overstocking.
  • Coordinated with marketing department to align sales strategies with new advertising campaigns.
  • Fostered collaborative work environment, encouraging knowledge sharing among team members.
  • Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Managed accounts to retain existing relationships and grow share of business.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented systems and procedures to increase sales.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Facilitated business by implementing practical networking techniques.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Drove sales by developing multi-million dollar contract sales.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Sales Executive

Mannai Trading Company W.L.L
05.2005 - 12.2007
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Streamlined sales processes to reduce cycle times and improve efficiency.
  • Pioneered adoption of CRM software to improve customer relationship management and data analysis.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
  • Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
  • Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
  • Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
  • Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
  • Spearheaded entry into new markets, conducting feasibility studies and developing market entry strategies.
  • Negotiated favorable terms with suppliers to improve product margins and competitiveness.
  • Improved product offerings by gathering customer feedback and working closely with product development team.
  • Secured new clients by developing and implementing strategic sales plans that focused on target industries.
  • Expanded company's reach by establishing partnerships with key industry players.
  • Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
  • Identified new market opportunities through diligent research and networking.
  • Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
  • Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
  • Delivered persuasive presentations to key stakeholders, securing buy-in for strategic initiatives.
  • Increased market share with comprehensive competitor analysis and tailored marketing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to event marketing, sales and brand promotion.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed, maintained and utilized diverse client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.
  • Presented professional image consistent with company's brand values.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Consulted with businesses to supply accurate product and service information.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.
  • Stayed current on company offerings and industry trends.
  • Generated advertising brochure for vendor use.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

Science

Qatar University
09.1997

Skills

Relationship building and retention

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Division Manager - ICT OFFICE SOLUTIONS

Mannai Trading Company W.L.L
05.2016 - 12.2022

Sales Manager - ICT OFFICE EQUIPMENT

Mannai Trading Company W.L.L
01.2009 - 11.2015

Assistance Sales Manager

Mannai Trading Company W.L.L
01.2007 - 12.2011

Sales Executive

Mannai Trading Company W.L.L
05.2005 - 12.2007

Vice President - ICT Office Solutions

Mannai Trading Company W.L.L

Science

Qatar University

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Raed AbuhayehVic President