Raedele Bourassa
Oklahoma City
Summary
Dynamic healthcare leader with a proven track record of cultivating strong provider partnerships, driving stakeholder satisfaction, and leading high-performing teams to exceed operational and clinical goals. Skilled in value-based care strategies, performance management, and quality improvement. Adept at using data-driven insights to enhance patient outcomes and provider engagement. Recognized for leading large-scale change initiatives and standardizing processes that deliver measurable impact.
Overview
11
11
years of professional experience
Work History
Provider Engagement Manager
DaVita
01.2023 - Current
- Lead engagement strategies for Integrated Kidney Care (IKC) programs across Nebraska and Iowa, managing a team of six Care Coordinators.
- Improved provider satisfaction scores by 15% through personalized outreach and enhanced communication workflows.
- Launched a strategic roadmap to support value-based care, contributing to a 12% boost in quality performance metrics.
- Created standardized reporting templates, saving over 20 hours per month in data analysis and collection.
- Streamlined care coordination processes, leading to a 10% reduction in hospital readmissions.
- Collaborated cross-functionally to proactively address program risks, improving project execution timelines by 25%.
Operations Manager
Amazon
01.2021 - 01.2023
- Oversaw daily operations for a team of 50+ associates, consistently meeting productivity and delivery targets.
- Reduced operational costs by 18% through resource optimization and process refinement.
- Maintained a 98.9% on-time delivery rate through strong cross-departmental collaboration.
- Led safety initiatives that decreased workplace incidents by 20%.
Patient Access Manager
Integris Health
01.2017 - 01.2021
- Directed patient access operations across five outpatient clinics, increasing patient satisfaction scores by 20%.
- Cut ED registration times post-discharge by 25% through workflow improvements.
- Partnered with finance and clinical leaders to enhance revenue cycle processes, boosting collections by 15%.
- Implemented performance tracking systems aligned with key organizational goals.
Patient Access Manager
Swedish Medical Center
01.2014 - 01.2017
- Managed a 20+ person team, ensuring compliance with federal and state regulations while driving operational excellence.
- Improved registration accuracy by 12% and decreased wait times by 10% through workflow optimization.
- Utilized operational data to implement targeted interventions, increasing efficiency by 15%.
Education
Master of Arts - Modern Art History, Theory, and Criticism
Azusa Pacific University
Azusa, CA01.2022
Bachelor of Science - Business Administration & Healthcare Management
Capella University
Minneapolis, MN01.2019
Skills
- Provider Engagement & Relationship Management
- Value-Based Care Strategy
- Cross-Functional Team Leadership
- Performance & Quality Improvement
- Data-Driven Decision Making
- Regulatory Compliance
- Operational Optimization
- Financial & Risk Management
- Stakeholder Communication
- Lean Six Sigma Practices
Timeline
Provider Engagement Manager
DaVita
01.2023 - Current
Operations Manager
Amazon
01.2021 - 01.2023
Patient Access Manager
Integris Health
01.2017 - 01.2021
Patient Access Manager
Swedish Medical Center
01.2014 - 01.2017
Bachelor of Science - Business Administration & Healthcare Management
Capella University
Master of Arts - Modern Art History, Theory, and Criticism
Azusa Pacific University
Special Projects And Leadership Involvement
- Diversity & Belonging Sub-Committee: Collaborate with leaders and teammates to advance a culture of equity, inclusion, and belonging.
- Culture SteerCo Member: Lead culture-building initiatives that drive engagement across teams nationwide.
- Social Media Ambassador: Promote teammate recognition and storytelling through DaVita’s internal platforms.
- Digital Outreach Expansion: Partnered with vendor to increase PAM completion rates through digital campaigns.
- Branding & Collateral Development: Collected practice branding elements to support consistent patient-facing materials.
- Reporting Optimization Project: Identified and resolved Tableau reporting gaps through manual tracking enhancements.
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