Summary
Overview
Work History
Skills
Timeline
Generic

Raeford Thompson

King,NC

Summary

Reliable and upbeat Hardlines Team Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Hardlines Team Lead

Walmart
08.2023 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Seasonal Associate

Walmart
11.2021 - 08.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Provided product price information to customers.
  • Trained and mentored junior staff on customer service strategies and techniques.

Online Grocery Associate

Walmart
10.2020 - 11.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Vuse Assembly

Debbie's Staffing
05.2018 - 09.2018
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Followed outlined specifications to implement assembly plans.
  • Monitored production to verify quality and completion of task in designated timeframes.
  • Completed tasks on time to meet quality and safety standards.
  • Followed safety protocols to maintain safe working environment.
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Recognized and reported defective material and equipment to shift supervisor.

Skills

  • Retail Merchandising
  • Product Knowledge
  • Customer Assistance
  • Inventory Management
  • Cash Handling
  • Product Merchandising
  • Team Leadership
  • Store Opening and Closing
  • Safety and Cleanliness Standards
  • Store Policies and Procedures
  • Customer Service
  • Creative Thinking
  • Merchandise Receiving and Handling
  • Engaging With Diverse Customers
  • Goal-Driven

Timeline

Hardlines Team Lead

Walmart
08.2023 - Current

Seasonal Associate

Walmart
11.2021 - 08.2023

Online Grocery Associate

Walmart
10.2020 - 11.2021

Vuse Assembly

Debbie's Staffing
05.2018 - 09.2018

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Raeford Thompson