Raegan Bieri
Letts
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
6
6
years of professional experience
Work History
Licensed Optician
Self-employeed
05.2021 - Current
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Streamlined patient record management by implementing an efficient filing system for easy access and retrieval.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Licensed Optician
Walmart Vision Center
02.2018 - 12.2022
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Aided in selection of eyeglass frames based on customer preferences.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Paraeducator, Special Education
L-M High School
09.2019 - 05.2021
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Encouraged student independence by teaching self-advocacy skills and fostering personal responsibility for learning outcomes.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Provided essential support during standardized testing periods, administering exams according to guidelines while accommodating individual student needs per IEPs or 504 plans.
- Ensured accurate documentation of all services provided to students in compliance with district policies, state regulations, and federal mandates.
- Supported teachers in managing diverse classroom populations by providing targeted interventions for students who required additional assistance or modifications.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
Education
No Degree - Criminology
Muscatine Community College
Muscatine, IAHigh School Diploma -
Wapello High School
Wapello, Ia05.1996
Skills
- Patient Flow
- Customer Needs Assessments
- Contact Lens
- Ocular Measuring
- Conducting Fittings
- Insurance Verification
- Visual Field Testing
- Eyeglass Repair
- Evaluate Prescriptions
- Educate Clients
- Eyewear Recommendation
- Product and Service Recommendations
- Quality Patient Care
Timeline
Licensed Optician
Self-employeed
05.2021 - Current
Paraeducator, Special Education
L-M High School
09.2019 - 05.2021
Licensed Optician
Walmart Vision Center
02.2018 - 12.2022
No Degree - Criminology
Muscatine Community College
High School Diploma -
Wapello High School
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