Summary
Overview
Work History
Education
Skills
Coffee Master Program
Timeline
Generic

Raegan Boehm

Lewisville

Summary

Personal and passionate barista, and trainer. Dedicated to bringing the Starbucks mission and values to life in the store environment. Utilizing belonging and joy to set the tone. Creating a strong foundation of genuine care for each barista and customer that I connect with, anytime, and anywhere.

Communication and care are key when building a strong team foundation to meet Starbucks' goals every day. Known for strong customer service training, and excelling in communication. I will always work hard to find the problems because overall adaptability is essential to ensure customer satisfaction and team success. Creating memorable and remarkable customer experiences will always be at the very forefront of what I do. I would like to bring out and grow the potential in every barista/ green bean with whom I have the pleasure of working.

Overview

5
5
years of professional experience

Work History

Barista Trainer

starbucks
Flower Mound
09.2022 - Current
  • Trained new baristas on beverage recipes and customer service standards.
  • Collaborated with management to identify training needs and improve processes Unique to that individual.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Monitored training progress and provided feedback to enhance employee performance.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Made coffee tastings and gave out samples with new baristas to grow customer service comfortability and boost sales opportunities.
  • Kindness, care , and connection is the recipe for every shift's positive success.
  • Developed detailed notes on lesson plans to ensure consistent delivery of training materials.
  • Set expectations for excellent customer service of our store and practiced meeting them together in unique ways.
  • Supported each new barista in growing their communication with the team and customers to live out our stores culture.
  • Bringing genuine care and kindness to all areas of our shift to uphold our values and quality, while supporting each other.
  • Supported partners in their positions to create that foundation of kindness and care, that contributes to the positive atmosphere.

Barista

Starbucks
Flower Mound
10.2020 - Current
  • Prepared high-quality beverages following standardized recipes and customer preferences.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Provided exceptional customer service by engaging and checking in with customers.
  • Communicated efficiently with team members to ensure smooth service and satisfaction of the customers.
  • Assisted in training new baristas on beverage recipes and how best to Hand them off.
  • Maintain peaceful demeanor during busy periods of time, with special orders.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintain the positive energy that contributes to the success of your team and overall efficiency, during rushes and special orders.
  • Address customer concerns and answer questions about the recipes and Starbucks app to ensure customer satisfaction.

Education

Some College (No Degree) - Integrated Studies

North Central Texas Community College
Flower Mound, TX

Some College (No Degree) - Interdisciplinary Studies

Arizona State University
Tempe, AZ

Skills

  • Beverage preparation
  • Conflict resolution
  • Effective communication
  • Personalized instruction
  • Positive atmosphere support
  • Barista mentoring
  • Staff coaching
  • Ingredient restocking
  • Cleanliness
  • Active listener
  • Multitasking and organization
  • Training program development
  • Problem solving
  • Team collaboration
  • coffee master program

Coffee Master Program

I am excited and honored to be enrolled in Starbucks coffee master program. I have always wanted to be able to share and connect on the small details about how are coffee is made and where it comes from. My favorite piece of knowledge that I have been gifted from the coffee master program is that our master brewers from all around the world are working with and mixing ingredients that grew naturally and already existed. The master roasters took and saw potential that was already there and drew out and grew specific parts of the flavors and mixed them together to create the favorite popular coffees we share today. The best part of this knowledge is that all of the flavors we have today had already existed, and were just needing specific ingredients and flavor profiles to be grown and brought to life. This knowledge is my favorite specifically because its comparable to us as baristas, as we all have our own unique potential that just has to be seen and grown. Every single barista has there own unique and beautiful potential within them that can be grown to make a huge impact on others. When we mix our potential together and highlight specific strengths, we are unforgettable, just like our favorite flavors. 

Timeline

Barista Trainer

starbucks
09.2022 - Current

Barista

Starbucks
10.2020 - Current

Some College (No Degree) - Integrated Studies

North Central Texas Community College

Some College (No Degree) - Interdisciplinary Studies

Arizona State University

Similar Profiles

CREATE PROFILE
Raegan Boehm