Raegan Brown
North Wilkesboro,US
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships, maintaining high service standards, and a desire to make a positive contribution in a long-term role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connexus Resource Group
11.2024 - Current
- Manage a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrate excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Assist large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handle escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Provide empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Document and detail calls and complaints using call center's CRM database.
- Exceed first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Collaborate with other departments when necessary, ensuring seamless support for customers across multiple areas.
Food Safety Quality Assurance Lab Technician
Tyson Foods Inc.
02.2020 - 11.2024
- Conducted a visual inspection of products to determine if they met quality standards
- Trained new FSQA techs
- Assisted in the discovery and correction of production issues to reduce overall defect rates
- Analyzed materials, components, and products that were in the process of being made as well as those that were finished
- Investigated test results that appeared to be suspect
- Followed safety and clean-up procedures to comply with agency and regulatory mandates
- Followed all applicable health, safety, and environmental regulations, policies, and procedures
- Oversaw testing procedures and ensured that tests were carried out in accordance with item specifications and protocol
- Kept my work areas clean and organized
Inspector/Packer
Vitro/PGW
09.2019 - 02.2020
- Conducted in-depth inspections of products to support quality assurance goals
- Willingly worked extra hours and shifts during busy periods
- Met production goals by maintaining high levels of productivity and effectively communicating with team members
- Properly assembled containers to protect materials during transportation
- Trained new employees on warehouse protocols and answered task-related questions to assist with job role adjustment
- Checked dimensions and verified compliance with specifications by accurately measuring and weighing packages
Medical Office Assistant
Dr. Michael Vollmer, OD
04.2019 - 09.2019
- Accurately gathered personal, billing, and medical information for patients each day
- Scheduled, rescheduled, and dealt with patient cancellations
- Medical payments were received, recorded, and filed by check, cash, and credit card
- Assisted with routine checks and diagnostic testing
- Completed insurance verifications, pre-certifications, and pre-authorizations quickly and efficiently
- Traveled to second office location and to skilled care facilities with doctor
- Used medical billing software to enter procedure and diagnosis codes
- Maintained patient databases and updated information in accordance with HIPAA protocols
- Sold frames and lenses to patients, upselling when possible
Electric Pallet Jack Operator
Tyson Foods Inc.
10.2017 - 04.2019
- Paid close attention to gain a thorough understanding of the duties required for each shift, completing priority tasks first during team meetings
- Kept storage areas organized, clean, and secure to fully protect company assets
- Removed debris and hazardous materials from the production area to avoid contaminating raw product
- Transported product from various locations and loaded product into blenders
- Followed safety protocols
- Maintained license for jack operation
Education
Bachelor of Science - Business Management
Excelsior University
Albany, NY01.2027
Some college (No degree) - Human Services
Wilkes Community College
Wilkesboro, NCGED -
Wake Technical Community College
Raleigh, NC01.2014
Skills
- Skilled in MS Office Applications
- Customer service
- Interpersonal Understanding
- Quality Control
- Regulatory compliance
- Relationship development
- Client Satisfaction Management
- Engaged Listening Skills
- Proficient in Conflict Resolution
- Effective Communication
- Data entry
- Implementing Corrective action
- Call center experience
- Customer Complaint Resolution
- Order processing
- CRM software proficiency
- Audit inspections
- Attention to detail
Certification
- HACCP Certified
- Pallet Jack License
- Microsoft Office Certified
Timeline
Customer Service Representative
Connexus Resource Group
11.2024 - Current
Food Safety Quality Assurance Lab Technician
Tyson Foods Inc.
02.2020 - 11.2024
Inspector/Packer
Vitro/PGW
09.2019 - 02.2020
Medical Office Assistant
Dr. Michael Vollmer, OD
04.2019 - 09.2019
Electric Pallet Jack Operator
Tyson Foods Inc.
10.2017 - 04.2019
GED -
Wake Technical Community College
- HACCP Certified
- Pallet Jack License
- Microsoft Office Certified
Bachelor of Science - Business Management
Excelsior University
Some college (No degree) - Human Services
Wilkes Community College
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