Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Raegan Franklin

Louisville,KY

Summary

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Human Resources Coordinator

Masonic Homes Of Kentucky
09.2023 - Current
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Instructed senior leaders on appropriate employee corrective steps.

Corporate Human Resources Intern

Masonic Homes Of Kentucky
06.2023 - 09.2023
  • Worked with HR team to coordinate company events.
  • Developed strong written and verbal communication skills.
  • Updated and maintained employee records to respond quickly to requests for information.
  • Supported efforts to optimize employee engagement, diversity and inclusion.
  • Collaborated with managers to identify and address employee relations issues.
  • Created and updated tracking spreadsheets using MS Excel.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Developed and monitored employee recognition programs.
  • Administered employee benefits programs and assisted with open enrollment.

Tanning Consultant

Sun Tan City
09.2022 - 04.2023
  • Educated clients on health and safety of tanning facilities and procedures.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Maintained clean and stocked front counter area.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Encouraged clients to take part in activities tailored to individual needs.

Waitress

Knock On Wood Mercantile & Cafe
09.2015 - 04.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Server

Ashbourne Farms
05.2018 - 12.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Bachelor of Arts - Communications

Bellarmine University
Louisville, KY
08.2023

High School Diploma -

North Oldham High School
Goshen, KY
05.2019

Skills

  • Employee Relations
  • Maintains Confidentiality
  • Exceptional Communicator
  • Interdepartmental Coordination
  • Confidential Document Control
  • Problem Solving
  • Human Resources Operations
  • Conflict Resolution
  • Workforce Improvements
  • Staff Management
  • Recruitment Strategies

Accomplishments

Two time Kentucky high school state champion in the women's pole vault in 2018 & 2019.


Set Kentucky high school women's pole vault state record in 2019.


Pole vaulted for Bellarmine University's track & field team on athletic scholarship from 2019-2022.

Timeline

Human Resources Coordinator

Masonic Homes Of Kentucky
09.2023 - Current

Corporate Human Resources Intern

Masonic Homes Of Kentucky
06.2023 - 09.2023

Tanning Consultant

Sun Tan City
09.2022 - 04.2023

Server

Ashbourne Farms
05.2018 - 12.2019

Waitress

Knock On Wood Mercantile & Cafe
09.2015 - 04.2023

Bachelor of Arts - Communications

Bellarmine University

High School Diploma -

North Oldham High School

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Raegan Franklin