Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Raegan Goss

Summary

Results-driven Marketing Director with expertise in developing and executing innovative marketing strategies across various industries. Proven track record of enhancing brand growth and leading impactful campaigns that engage target audiences. Skilled in team leadership, strategic planning, and driving cohesive, outcome-oriented marketing initiatives.


Experienced in managing logistics for high-profile events, exhibits, and meetings, ensuring seamless coordination and alignment with client expectations. Strong in vendor negotiation and onsite problem-solving to ensure successful outcomes.

Adept at event and exhibit coordination, with expertise in logistics, vendor management, and budget oversight. Known for a collaborative approach, multitasking abilities, and delivering results in fast-paced environments and for being a detail-oriented professional with a strong background in managing financial transactions and vendor relations.


I am also, experienced in processing invoices, reconciling statements, and ensuring compliance with accounts payable procedures. Highly adaptable, dependable, and skilled in communication, with a focus on maintaining high standards of financial accuracy.

Overview

9
9
years of professional experience

Work History

Marketing Director /Accounts Payable Specialist

Waldman Schantz Plastic Surgery Center And Skin Care
06.2022 - Current
  • Built strong relationships with industry professionals and influencers.
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Created content and promotional materials to drive engagement and conversions.
  • Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
  • Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Collaborated with cross-functional teams to develop innovative product launches and promotions.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Developed and presented marketing plans and reports to CEO and shareholders.
  • Evaluated competitor activity to inform strategic decision-making within the marketing department.
  • Spearheaded market research initiatives to identify trends and opportunities for growth.
  • Improved lead generation through targeted email marketing campaigns and data-driven analytics.
  • Implemented CRM solutions that improved customer retention rates while enabling more effective communication strategies.
  • Managed marketing budget for maximum ROI.
  • Established partnerships with key industry influencers to amplify brand reach and credibility.
  • Negotiated advantageous contracts with vendors and service providers, reducing marketing costs while maintaining quality.
  • Streamlined event marketing strategies to maximize brand exposure and generate direct sales opportunities at industry events.
  • Boosted lead generation through creation and execution of targeted inbound marketing campaign.
  • Elevated brand loyalty and customer retention by launching personalized communication and rewards program.
  • Fostered culture of innovation within marketing department, encouraging experimentation with new marketing techniques and technologies.
  • Expanded market reach and penetration by establishing strategic partnerships with key industry influencers and organizations.
  • Spearheaded comprehensive rebranding initiative, resulting in enhanced market positioning and brand recognition.
  • Increased customer engagement by developing and implementing multi-channel marketing strategy tailored to diverse audience segments.
  • Optimized marketing budget allocation, achieving greater ROI on advertising spends by data-driven analysis and adjustments.
  • Coordinated with Patient Coordinators and Medical Sales Representatives to align marketing and sales strategies, driving revenue growth.
  • Conducted market research to identify emerging trends and adjust marketing strategies accordingly.
  • Enhanced team productivity and campaign output by integrating advanced marketing automation tools.
  • Cultivated strong media presence, securing favorable coverage in top-tier publications through effective public relations strategies.
  • Enhanced user experience on company website with comprehensive redesign, leading to increased traffic and engagement.
  • Implemented customer feedback loop, utilizing insights to drive product improvements and marketing message optimization.
  • Drove significant growth in online presence by optimizing SEO strategies and content marketing efforts.
  • Achieved substantial growth in social media followers and engagement by curating compelling content and leveraging analytics for content strategy.
  • Created and managed social media campaigns to increase brand engagement.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Conducted market research to identify new opportunities and target markets.
  • Optimized email campaigns to increase open and click-through rates.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Improved website visibility through development and implementation of SEO strategies.
  • Captured new patients by optimizing business strategies and launching products to diversify offerings.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Wrote and distributed press releases to increase brand visibility.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Responded promptly to vendor inquiries, fostering positive relationships with external partners.
  • Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
  • Collaborated with purchasing department to resolve discrepancies, improving communication between departments.
  • Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
  • Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
  • Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
  • Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
  • Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
  • Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Supported cash flow management by scheduling and prioritizing payments according to company policies and vendor terms.
  • Input financial data and produced reports using PatientNow and Payment Portals.
  • Improved invoice processing efficiency by implementing a new accounts payable system.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Matched purchase orders with invoices and recorded necessary information.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Inspected account books and recorded transactions.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Improved accuracy of patient data with meticulous record-keeping.
  • Optimized appointment scheduling to maximize doctor availability.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Facilitated patient education by distributing relevant health and wellness pamphlets.
  • Reduced administrative errors by consistently verifying insurance information.
  • Streamlined office communication by effectively coordinating between doctors and nurses.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Improved office ambiance, selecting music and reading materials for waiting area.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Worked with patients to schedule tests and procedures.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
  • Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
  • Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
  • Delivered excellent patient experiences and direct care.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Resolved customer complaints using established follow-up procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Engaged with patients to provide critical information.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Maintained detailed records of client interactions using CRM systems, enabling accurate tracking of leads and conversions throughout the sales process.
  • Conducted regular follow-ups with existing clients to ensure satisfaction levels were maintained while also exploring upselling opportunities.
  • Generated revenue by liaising between doctors and companies to sell products/ surgeries.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Developed strong working relationships with medical sales suppliers through regular communication and feedback, fostering a culture of collaboration and continuous improvement.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Walked individuals through basic troubleshooting tasks.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Trained employees on new technologies, increasing competency levels across the organization.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.

Event / Exhibit Liaison

Global Aesthetics Conference
06.2022 - Current
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Reported event performance, attendees and specific event feedback.
  • Provided feedback on programming types and impact on event team.
  • Trained new hires on company protocols and standard operating procedures resulting in a more cohesive team dynamic.
  • Increased levels of attendee satisfaction by actively addressing concerns and offering prompt solutions.
  • Coordinated with marketing team to develop promotional materials, maximizing event exposure.
  • Oversaw registration processes, maintaining accurate records while providing exceptional customer service to attendees.
  • Managed vendor relationships to ensure timely delivery of services and high-quality products.
  • Implemented detailed timelines for each stage of the event planning process, ensuring timely completion of tasks.
  • Seamlessly coordinated travel arrangements for attendees, presenters, and VIP guests.
  • Streamlined communication with vendors for successful events and timely deliveries.
  • Developed creative event concepts that met client objectives and exceeded expectations.
  • Received positive feedback from clients on well-executed events which led to an increased number of referrals within their network.
  • Maximized networking opportunities at events by designing engaging activities that encouraged interaction among attendees.
  • Established strong relationships with clients, resulting in repeat business and referrals.
  • Monitored contract compliance for all vendors involved in the execution of each event ensuring quality deliverables throughout.
  • Ensured smooth event operations by anticipating potential challenges and proactively addressing them through contingency planning.
  • Implemented innovative marketing strategies to promote events and increase attendance rates.
  • Conducted post-event evaluations to assess overall success and identify areas for improvement in future events.
  • Spearheaded the development of custom event materials such as invitations, signage, and promotional items that reflected the unique theme of each meeting or conference.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Coordinated travel and accommodations for event attendees.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Monitored and controlled event expenditures to meet budgets.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Developed detailed event reports, documenting all aspects of each event.
  • Implemented protocols and procedures to effectively manage planning process.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Utilized social media to promote events and increase attendance.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Developed creative themes for events and created related activities to engage attendees.
  • Efficiently managed registration processes, accommodating last-minute changes and ensuring accurate attendee counts for event logistics.
  • Trained and supervised event staff to complete tasks on time.
  • Produced concept plans for high-profile corporate meetings and events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Event / Exhibit Liaison

Multispecialty Aesthetics Conference
06.2022 - Current
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Reported event performance, attendees and specific event feedback.
  • Provided feedback on programming types and impact on event team.
  • Trained new hires on company protocols and standard operating procedures resulting in a more cohesive team dynamic.
  • Increased levels of attendee satisfaction by actively addressing concerns and offering prompt solutions.
  • Coordinated with marketing team to develop promotional materials, maximizing event exposure.
  • Oversaw registration processes, maintaining accurate records while providing exceptional customer service to attendees.
  • Managed vendor relationships to ensure timely delivery of services and high-quality products.
  • Implemented detailed timelines for each stage of the event planning process, ensuring timely completion of tasks.
  • Seamlessly coordinated travel arrangements for attendees, presenters, and VIP guests.
  • Streamlined communication with vendors for successful events and timely deliveries.
  • Developed creative event concepts that met client objectives and exceeded expectations.
  • Received positive feedback from clients on well-executed events which led to an increased number of referrals within their network.
  • Maximized networking opportunities at events by designing engaging activities that encouraged interaction among attendees.
  • Established strong relationships with clients, resulting in repeat business and referrals.
  • Monitored contract compliance for all vendors involved in the execution of each event ensuring quality deliverables throughout.
  • Ensured smooth event operations by anticipating potential challenges and proactively addressing them through contingency planning.
  • Implemented innovative marketing strategies to promote events and increase attendance rates.
  • Conducted post-event evaluations to assess overall success and identify areas for improvement in future events.
  • Spearheaded the development of custom event materials such as invitations, signage, and promotional items that reflected the unique theme of each meeting or conference.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Coordinated travel and accommodations for event attendees.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Monitored and controlled event expenditures to meet budgets.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Developed detailed event reports, documenting all aspects of each event.
  • Implemented protocols and procedures to effectively manage planning process.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Utilized social media to promote events and increase attendance.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Developed creative themes for events and created related activities to engage attendees.
  • Efficiently managed registration processes, accommodating last-minute changes and ensuring accurate attendee counts for event logistics.
  • Trained and supervised event staff to complete tasks on time.
  • Produced concept plans for high-profile corporate meetings and events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Marketing Intern

Jack Kain Ford
08.2020 - 07.2021
  • Assisted in creating written, video, and image content for marketing channels.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.
  • Participated on a weekly radio station segment called, "Car Talk with Kruser."

Sales Assistant /Business Development Assistant

Jack Kain Ford
03.2019 - 07.2021
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Collaborated with marketing team to create engaging social media content, driving online engagement.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Increased store foot traffic with innovative window display designs.
  • Monitored sales trends to advise management on potential inventory adjustments.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color on company's website.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Worked with the Marketing Director on coordination and production of all dealership events.

Business Development Specialist

Gates Honda
05.2018 - 03.2019
  • Handled all incoming/out bound calls to the service and sales team.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
  • Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
  • Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Engaged with customers to build business relationships.
  • Verified work aligned with service levels agreed and client requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Receptionist

AnswerOne Inc.
05.2016 - 05.2018
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality while answering the phone in an efficient manner for all companies.
  • Served as a liaison between the facilities department and other departments, ensuring smooth collaboration on patient/client concerns.
  • Provided exceptional customer service to both internal employees and external clients through prompt assistance with inquiries or concerns.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Maintained current and accurate medical records for patients.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
  • Transcribed phone messages and relayed to appropriate personnel.


Education

Bachelor of Arts - Communication

University of Kentucky
Lexington, KY
08-2021

No Degree - Communications

Eastern Kentucky University
Richmond

High School Diploma -

Opportunity Middle College
Lexington
05-2017

Scott County High School
Georgetown, KY

Skills

  • Microsoft Office
  • Microsoft Excel
  • Microsoft Power Point
  • Google Drive
  • Google Spreadsheets
  • Google Analytic understanding
  • Adobe (Photoshop, Lightroom, Express)
  • Canva
  • Robly E- Marketing Software
  • PatientNow Software
  • Cadmium Software
  • Cognito Forms Software
  • Weave Software
  • Digital marketing
  • Strategic planning
  • Project planning
  • Analytics and SEO
  • Web analytics
  • Product promotions
  • CRM management
  • Market planning and execution
  • Marketing analytics
  • Brand positioning
  • Brand promotion
  • Budgeting and allocation 
  • Team recruiting and hiring
  • Campaign planning
  • B2C marketing
  • Database management
  • Sales
  • Social media strategy
  • Social media platforms (Instagram, Facebook, Twitter, Linked-In, TikTok)

Languages

American Sign Language
Professional Working

Timeline

Marketing Director /Accounts Payable Specialist

Waldman Schantz Plastic Surgery Center And Skin Care
06.2022 - Current

Event / Exhibit Liaison

Global Aesthetics Conference
06.2022 - Current

Event / Exhibit Liaison

Multispecialty Aesthetics Conference
06.2022 - Current

Marketing Intern

Jack Kain Ford
08.2020 - 07.2021

Sales Assistant /Business Development Assistant

Jack Kain Ford
03.2019 - 07.2021

Business Development Specialist

Gates Honda
05.2018 - 03.2019

Receptionist

AnswerOne Inc.
05.2016 - 05.2018

Bachelor of Arts - Communication

University of Kentucky

No Degree - Communications

Eastern Kentucky University

High School Diploma -

Opportunity Middle College

Scott County High School

Similar Profiles

  • Mary Beth Kriss

    Mary Beth KrissMary Beth Kriss

    Surgical Coordinator at Waldman Plastic Surgery & DermatologySurgical Coordinator at Waldman Plastic Surgery & Dermatology

  • Kimberly Paxton

    Kimberly PaxtonKimberly Paxton

    Office Manager/Surgery Scheduler at Boulder Plastic Surgery & IV Seasons Skin CareOffice Manager/Surgery Scheduler at Boulder Plastic Surgery & IV Seasons Skin Care

  • Cindy N. De La Cruz

    Cindy N. De La CruzCindy N. De La Cruz

    Front Desk Receptionist /Social Media Manager at Beverly Hills Plastic Surgery| Skin DetourFront Desk Receptionist /Social Media Manager at Beverly Hills Plastic Surgery| Skin Detour

  • Izabella Lomer

    Izabella LomerIzabella Lomer

    Accounts Payable/Marketing Director at Parkcrest PropertiesAccounts Payable/Marketing Director at Parkcrest Properties

  • Mark Lockhart

    Mark LockhartMark Lockhart

    Accounts Payable Specialist/ Accounts Receivable Specialist at Canpack GroupAccounts Payable Specialist/ Accounts Receivable Specialist at Canpack Group

CREATE PROFILE
Raegan Goss