Raegan Hendrix
Goldsby,OK
Overview
12
12
years of professional experience
Work History
MST Assistant Manager
The Chickasaw Nation
10.2022 - Current
- Managed a team of registration staff, ensuring efficient operations and exceptional customer service.
- Trained new hires on company policies, procedures, and systems, ensuring smooth onboarding process for all team members.
- Developed performance standards and appraised employee performance.
- Planned, organized, and evaluated work assignments of the department.
- Ensured appropriate staffing levels and work schedules for department coverage.
- Monitored employee performance using data and reports.
- Developed strong relationships and motivational feedback to employees.
Medical Support Technician
The Chickasaw Nation
04.2021 - 10.2022
- Obtain demographic and insurance information as well as CDIB or other documentary proof of tribal enrollment and eligibility.
- Collect third party health cards for medical, vision, dental, pharmacy, and obtain appropriate authorization signatures to enable the Chickasaw Nation eligibility policy.
- Schedule new patients, referral and follow-up appointments, and handle all cancellation as necessary.
- Maintain the confidentiality of patient information and records per HIPPA guidelines.
- Serve as receptionist by greeting patients with a smile, courtesy and in a professional and prompt manner.
- Handle all incoming telephone calls to the clinic for all providers.
- Participate in education opportunities and staff meetings when provided.
Lead Teacher
The Chickasaw Nation
06.2015 - 04.2021
- Protected children from avoidable injuries through effective management of classroom and outside activities.
- Promoted development of social, physical, and academic skills through guided activities.
- Balanced instruction with adequate teaching and exploration time.
Cashier
Ace Hardware
05.2012 - 06.2015
- Provided a positive customer experience with fair, friendly, and courteous service.
- Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases.
- Resolved customer issues and answers questions.
- Processed return transactions.
Personal Assistant
Moon Baker Agency
08.2011 - 05.2012
- Handled correspondence, including emails, letters, mail, and text messages.
- Answered and directed phone calls to appropriate parties.
- Oversaw and maintained databases and filing systems.
Education
Associate of Arts - Child Development
Murray State College
Tishomingo, OK05.2019
Skills
- Leadership skills
- Trustworthy
- Group instruction
- Communication
- Flexible
- Problem-solving skills
- Interpersonal skills
- Organizational skills
- Relationship building
- Customer service
Timeline
MST Assistant Manager
The Chickasaw Nation
10.2022 - Current
Medical Support Technician
The Chickasaw Nation
04.2021 - 10.2022
Lead Teacher
The Chickasaw Nation
06.2015 - 04.2021
Cashier
Ace Hardware
05.2012 - 06.2015
Personal Assistant
Moon Baker Agency
08.2011 - 05.2012
Associate of Arts - Child Development
Murray State College
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