Raegan James
Hoover,Alabama
Summary
Driven and adaptable, I excelled at Taco Mama, enhancing customer loyalty through exceptional service and conflict resolution. My blend of strong communication and problem-solving skills, coupled with a proven track record in team collaboration and customer satisfaction, positions me as a valuable asset to any team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Taco Mama FOH Employee
Taco Mama
2024.06 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Taco Mama FOH Employee
Taco Mama
2023.11 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Coffee Barista
Santos Coffee
2021.11 - 2023.07
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Controlled line and crowd with quick, efficient service.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Maintained regular and consistent attendance and punctuality.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Kept product inventory stocked during times of customer congestion and high demand.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
Education
Associate of Science - Nursing
Calhoun Community College
Decatur, AL05.2026
High School Diploma -
Hoover High School
Hoover, AL05.2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Organizational Skills
- Excellent Communication
- Organization and Time Management
- Decision-Making
- Verbal Communication
Timeline
Taco Mama FOH Employee
Taco Mama
2024.06 - Current
Taco Mama FOH Employee
Taco Mama
2023.11 - Current
Coffee Barista
Santos Coffee
2021.11 - 2023.07
Associate of Science - Nursing
Calhoun Community College
High School Diploma -
Hoover High School
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