Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raegan Johnson

Arlington

Summary

Skilled in customer service and adept at maintaining high customer return rates, I excelled at Terra Tovella by fostering strong guest relationships and ensuring seamless team communication. My hands-on experience in both front and back-of-house operations, combined with a knack for resolving complaints efficiently, significantly enhanced customer experiences, contributing to a positive and productive work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ranch Manager

Relaunch Farms
09.2024 - Current
  • Stay on top of ranch chores and fix things when they break down
  • Fix diesel trucks and tractors
  • Order the correct parts for equipment
  • Maintain the positive representation of ranch employees

Front of House Manager

Terra Tovella
12.2023 - 10.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.

Front of House Employee

Della Terra Catering & Events
04.2022 - 10.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.

Education

High School Diploma - Diesel Mechanics

Penn Foster College
Remote

Skills

  • I’m very good with people
  • Customer service skills
  • Maintaining a good customer returning rate

Certification

Diesel mechanics

Timeline

Ranch Manager

Relaunch Farms
09.2024 - Current

Front of House Manager

Terra Tovella
12.2023 - 10.2024

Front of House Employee

Della Terra Catering & Events
04.2022 - 10.2024

High School Diploma - Diesel Mechanics

Penn Foster College

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Raegan Johnson