Raegan Koebler
Tampa,FL
Summary
Experienced and dedicated case manager with a proven ability to efficiently manage large caseloads while maintaining a high standard of care. Thrives in high-pressure environments and consistently provides valuable recommendations for resources and courses of action to meet client needs and enhance their quality of life. Committed to restoring each client to their optimal state of well-being.
Overview
8
8
years of professional experience
Work History
Pre-suit Case Manager
Morgan & Morgan
10.2023 - Current
- Manage a large and diverse caseload, ensuring timely and organized handling of client cases from intake to closing
- Work directly under an attorney to gather intake information, review insurance policies, medical records, and legal documents, and prepare comprehensive case files
- Coordinate with medical providers to ensure clients received necessary treatment and work to negotiate reductions in outstanding medical balances
- Negotiate settlements with insurance companies, ensuring fair compensation for clients and managing settlement details
- Communicate daily with clients, insurance adjusters, medical professionals, and outside attorneys to coordinate case progress and resolve issues
- Provide clients with clear explanations of insurance terms, policy coverage, and the settlement process
- Collaborate with a team to support case file management, including assembling documentation for submission to carriers
- Prepare and submit comprehensive demand letters to insurance carriers, supported by relevant medical, legal, and financial documentation
- Partner with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Bartender
Grove SoHo
05.2023 - Current
- Proficient in handling large volumes of orders
- Prompt service and customer satisfaction
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Serve high customer volumes during special events, nights, and weekends.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivate strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Moes Original BBQ
01.2022 - 01.2023
Food Service
Frutta Bowls
01.2020 - 01.2022
Lifeguard
Town of Superior
01.2017 - 01.2020
Education
Bachelor of Science - Criminal Justice
The University of Alabama
Tuscaloosa, AL05.2023
Skills
Client Communication
Insurance Knowledge
Medical Records Review
Negotiation Skills
Organizational Skills
Attention to Details
Time Management
Problem Solving
Interpersonal Skills
Legal Knowledge
Case Management Software Proficiency
Confidentiality and Ethics
Timeline
Pre-suit Case Manager
Morgan & Morgan
10.2023 - Current
Bartender
Grove SoHo
05.2023 - Current
Bartender
Moes Original BBQ
01.2022 - 01.2023
Food Service
Frutta Bowls
01.2020 - 01.2022
Lifeguard
Town of Superior
01.2017 - 01.2020
Bachelor of Science - Criminal Justice
The University of Alabama
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