Raegan Kovacs
Tiverton,USA
Summary
Results-driven Quality Improvement Specialist known for productivity and efficiency in task completion. Specialize in process optimization, data analysis, and regulatory compliance to ensure quality standards are met. Excel in problem-solving, communication, and teamwork to drive improvements across operations.
Overview
7
7
years of professional experience
Work History
Quality Improvement Specialist
Newport Mental Health
Middletown, USA
04.2023 - Current
- Identified gaps in internal control systems, developed corrective action plans, and monitored progress towards resolution.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed condition, care and records of current patients to make timely decisions on standards.
- Developed and implemented comprehensive strategies to assess, monitor, and improve the quality of services provided.
- Created detailed reports outlining key findings from quality assurance activities and proposed solutions for identified issues.
Vocational Specialist
Newport Mental Health
Middletown, USA
11.2021 - 04.2023
- Provided career counseling and insight regarding job search strategies, as well as resume and cover letter development.
- Coordinated and managed external employer relationships, monitored the job market, and provided timely information on market trends.
- Assessed client goals, and prepared progressive timelines.
- Suggested alternate career paths in accordance with clients' unmet needs.
- Educated individuals about course and career planning through informational sessions.
- Planned, directed, and participated in recruitment and enrollment activities.
- Evaluated treatment plans for medical necessity, and resource availability.
- Created a path to increased stability through individualized counseling and personalized plans.
- Determined service requirements and tapped into available support networks to maximize care.
- Identified and removed barriers to patient throughput and desired quality outcomes.
- Facilitated key communication between individuals, insurance providers, and service staff.
Case Manager
Newport Mental Health
Middletown, USA
11.2021 - 04.2023
- Coordinated program referrals and community-based services.
- Coordinated negotiations with private service providers to meet financial and eligibility requirements.
- Maintained seating charts to optimize station rotations.
- Used a table management system to serve customers and coordinate the movement of guests.
- Moved and arranged tables, chairs, and settings to accommodate large groups, or guests with special needs.
- Monitored the dining area to track seating availability, service, and occupancy.
- Delivered orderly and functional dining services, resulting in positive guest feedback and reviews.
- Drove an exemplary dining experience to earn stellar guest satisfaction ratings.
- Handled expense reporting and updated accounts.
- Maintained team efficiency with well-stocked, organized office supplies.
- Kept schedules organized and balanced with meetings, appointments, and travel.
- Prepared professional printings of business documents.
- Minimized disruptions by personally handling basic phone and email correspondence.
- I wrote professional business correspondence and routed deliveries.
- Filed documents and reports in an organized fashion.
- Assisted with projects, and coordinated resources and teams.
- Maintained clean, organized, and well-stocked workspaces.
- I fielded phone calls, set up meetings, and greeted visitors.
- Resolved customer inquiries and addressed order problems.
Hostess
The Red Dory
Tiverton, USA
06.2020 - 10.2021
- Inspected dining and serving areas for cleanliness and proper setup.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Assistant
Liro group
Boston, USA
05.2018 - 07.2018
- Provided HR administrative assistance to management team.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Reviewed and approved vendor invoices.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Organized and maintained filing systems for documents and records.
Education
Bachelors of Arts - Communications
Suffolk University
Boston, RI06.2019
Master of Arts - Communications
Southern New Hampshire University
Hooksett, NHSkills
- Regulatory compliance
- Quality assurance
- Report writing
- Records maintenance
- Microsoft Word
- Planning
- Written communication
- Data analysis
Timeline
Quality Improvement Specialist
Newport Mental Health
04.2023 - Current
Vocational Specialist
Newport Mental Health
11.2021 - 04.2023
Case Manager
Newport Mental Health
11.2021 - 04.2023
Hostess
The Red Dory
06.2020 - 10.2021
Assistant
Liro group
05.2018 - 07.2018
Bachelors of Arts - Communications
Suffolk University
Master of Arts - Communications
Southern New Hampshire University
Similar Profiles
Stephen FordStephen Ford
Senior IT Network and Systems Engineer at Newport Mental HealthSenior IT Network and Systems Engineer at Newport Mental Health
Emily DayEmily Day
Case Management Intern at Newport Mental HealthCase Management Intern at Newport Mental Health
Maria McCutcheonMaria McCutcheon
Accounting Specialist II at Newport County Community Mental Health CenterAccounting Specialist II at Newport County Community Mental Health Center
Sarah TravassosSarah Travassos
School Adjustment Counselor at Atlantis Charter SchoolSchool Adjustment Counselor at Atlantis Charter School
MANDRA MEDEIROSMANDRA MEDEIROS
Universal Banker at Citizens BankUniversal Banker at Citizens Bank