Raegan Lacy
Morrison,TN
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Dunkin
Smyrna , TN
01.2021 - Current
- Managed cashier operations, bookkeeping, and security measures for efficient store function.
- Addressed customer complaints and inquiries, maintaining professional demeanor and high satisfaction levels.
- Delegated tasks to team members, ensuring adherence to cleanliness standards for optimal store appearance.
- Conducted administrative tasks including filing paperwork and preparing essential documents.
- Monitored compliance with customer service standards, consistently achieving or surpassing expectations.
- Oversaw updates to computer systems for accurate pricing and recordkeeping of specials.
- Managed inventory levels, placing timely orders for new stock as necessary.
Veterinary Clinic Assistant
Hambrick Animal Clinic
Tullahoma, TN
05.2018 - 12.2020
- Recorded patient histories accurately and completely.
- Helped maintain a clean environment throughout the facility.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
Education
High School Diploma -
Temple Baptist Christian School
Manchester, TN05-2020
Some College (No Degree) - Animal Sciences
Motlow State Community College
Tullahoma, TNSkills
- Customer service excellence
- Conflict resolution
- Adaptability and flexibility
- Effective communication
- MS Office proficiency
- Typing skills
References
References available upon request.
Timeline
Assistant General Manager
Dunkin
01.2021 - Current
Veterinary Clinic Assistant
Hambrick Animal Clinic
05.2018 - 12.2020
High School Diploma -
Temple Baptist Christian School
Some College (No Degree) - Animal Sciences
Motlow State Community College
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