Raegan McAdams
Denton,TX
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Empathetic and resourceful customer service professional with over 17 years of experience in building relationships, solving problems, and delivering exceptional service. Skilled in communication, conflict resolution, and thriving in fast-paced environments, with a strong ability to work autonomously as well as collaboratively in team settings. Eager to contribute to a dynamic team while expanding my skills and advancing in the tech industry.
Skills
- Customer Relationship Management
- Creative Problem Solving
- Communication & Interpersonal Skills
- Adaptability & Flexibility
- Multitasking & Organization
- Empathetic Approach
- Leadership & Team Management
- Customer Support
- Emotional Intelligence
- Key Stakeholder Relationship Building
- Script Adherence
- Client Relations
- Calm Demeanor
- Technical Troubleshooting
Work History
Campus Outreach Coordinator
Reliant Mission
08.2013 - 12.2024
- Built relationships with 100+ college students, providing guidance on academic, personal, and spiritual growth through one-on-one meetings and mentorship.
- Planned, organized, and facilitated workshops and events, enhancing student engagement and participation through effective outreach strategies.
- Managed and prioritized outreach projects, continuously refining programs based on feedback to meet student needs.
- Developed and implemented educational and skill-building programs, advising students on academic, career, and personal development.
- Provided counseling and coping strategies for students, fostering resilience and positive peer relationships.
- Created and executed individualized academic plans, supporting students' progress and overall development.
Special Education Paraprofessional
Crownover Middle School
10.2012 - 06.2013
- Documented student behaviors and outcomes, collaborating with the lead teacher to tailor interventions and strategies for individual needs.
- Supported lesson delivery by preparing materials, adapting equipment, and providing one-on-one assistance to enhance student engagement and learning.
- Fostered positive relationships with students, parents, and staff, ensuring open communication on academic progress, behavioral development, and needs.
- Contributed to creating a supportive classroom environment, monitoring student performance, and ensuring safety during emergencies.
Server
Texas Roadhouse
11.2008 - 11.2012
- Delivered exceptional customer service by promptly addressing customer needs, providing menu recommendations, and ensuring satisfaction throughout the dining experience.
- Managed customer inquiries and resolved complaints in a professional manner to maintain high levels of satisfaction and repeat business.
- Built strong relationships with regular customers, leading to a loyal clientele base.
- Collaborated with kitchen and front-of-house staff to ensure smooth operations during peak hours.
- Consistently maintained a positive attitude and upheld restaurant service standards.
Academic Tutor
University Of North Texas
06.2010 - 07.2012
- Tutored student-athletes and peers in study hall and the technical communication lab, providing targeted academic support and developing study skills to enhance learning outcomes and build confidence.
- Trained students and classrooms on software applications such as Adobe InDesign, Adobe Photoshop, and Microsoft Word, ensuring proficiency in key tools for technical communication projects.
- Collaborated with faculty and staff to design individualized learning strategies, monitored student progress, and provided ongoing feedback to strengthen comprehension and skill development.
- Managed and maintained computer lab systems, troubleshooting hardware and software issues while ensuring smooth operations and delivering technical support to students and faculty.
- Developed and delivered online tutorials, training materials, and workshops to enhance student learning and support lab operations.
- Fostered positive relationships with students, peers, and faculty to create a collaborative, engaging learning environment.
- Created special handouts, study guides, and enrichment materials to boost student knowledge.
Education
Bachelor of Arts - English Language Arts
08-2012
Accomplishments
- Founded and developed a University-recognized student organization, driving member recruitment, fostering leadership, and creating sustainable growth through effective team management and mentorship.
- Successfully built and managed a donor network, driving fundraising efforts to fully fund salary through strategic relationship-building and ongoing donor retention initiatives.
- Led and developed a media team, implementing new systems, training team members on software and equipment, and overseeing project execution from concept to completion, while continuously learning and adapting to emerging technologies.
Certification
- UX/UI Designer, DesignLab - Expected January 2026
- Technical Writing, UNT - August 2012
- English Language Arts Grades 4-12, UNT - August 2012
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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