Dedicated to enhancing customer experiences and fostering positive environments, my leadership in maintaining high standards of cleanliness and organization work well alongside my ability to uplift team culture and drive satisfaction . I provide customer loyalty by deepening relationships and boosting satisfaction with high-quality service. Effectively drive sales with skilled promotion while handling administrative requirements to correct problems and process changes. Enthusiastic about assisting customers and building trust with knowledgeable customer support.
- Operated the front desk by providing genuine greetings and goodbyes to members and guests. Built strong rapport with new and existing members and guests by providing exceptional customer service.
-Assisted members with inbound telephone inquiries as well as provided needed information.
-Handled billing transactions as well as updated personal and billing information.
-Operated a POS system.
- Maintained the overall upkeep of the facility by executing club walks, cart laps, bathroom checks and specific daily cleaning zones.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
-Operated the POS system by assisting customers in serving products.
- Maintained a clean workspace for a safe food enviroment.
-Delivered quick and fun service to families by creating unique frozen treats
-POS operating
-Host/hostess
-Organizational skills
-Leadership roles
- Experience with children
-Food service/serving
- Hospitality
-Uplifting team culture
- Exceptional customer service