Summary
Overview
Work History
Education
Skills
Timeline
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Raegan Taylor

Tulsa,OK

Summary

Excellent time management skills combined with knowledge of the customer service industry. Hospitality professional with proven track record in delivering high-quality customer service in dynamic restaurant settings. Known for reliability and ability to collaborate seamlessly with team members, ensuring efficient operations and satisfied guests. Possesses a keen attention to detail, essential for anticipating customer needs and enhancing their dining experience.

Overview

6
6
years of professional experience

Work History

Front of House Server

Deco Deli
07.2024 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
  • Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.

Hostess

Tuccis
09.2019 - 12.2022
  • Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner.
  • Provided friendly and courteous customer service to guests, resulting in a 99% increase in repeat customers.
  • Prepared menu items and drinks as requested by guests.
  • Collected payments and provided accurate change to guests.
  • Managed seating wait times, resulting in a 50% decrease in wait times for guests.
  • Ensured that the restaurant was clean, neat, and well-maintained at all times.

Kennel Technician

Heritage Veterinary Clinic
01.2021 - 12.2021
  • Responsible for walking, cleaning, and feeding the boarding cats and dogs, as well as the adoption animals that lived at the vet.
  • Followed instructions from the boarding animal's parents on how to take care of them.
  • Gave medication to those that needed it.
  • Completed a daily chore list, along with a monthly deep cleaning list.
  • Arranged a weekly boarding schedule.
  • As well as memorizing the files and notes, to prepare where the boarding animals would be most comfortable.

Crew Member

Sonic
07.2020 - 01.2021
  • Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests.
  • Accurately and quickly processed customer orders, resulting in a 99% satisfaction rate.
  • Worked efficiently while under pressure to help the team meet tight deadlines.
  • Utilized POS system to accurately process customer orders and payments.

Crew Member

Braums
04.2019 - 06.2019
  • Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff.
  • Utilized POS system to accurately process customer orders and payments.
  • Followed cash handling procedures to ensure accuracy and reduce losses.

Education

Highschool -

Charles Page Highschool
05.2021

Skills

  • Fast Learner
  • Cleanliness
  • Professional appearance
  • Point of sale systems
  • Sense of urgency
  • Safe food handling
  • Phone etiquette
  • Bussing
  • Team player
  • Time Management
  • Ability to Multitask

Timeline

Front of House Server

Deco Deli
07.2024 - Current

Kennel Technician

Heritage Veterinary Clinic
01.2021 - 12.2021

Crew Member

Sonic
07.2020 - 01.2021

Hostess

Tuccis
09.2019 - 12.2022

Crew Member

Braums
04.2019 - 06.2019

Highschool -

Charles Page Highschool
Raegan Taylor