Customer Service Representative
Scott Hale
07.2025 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer issues effectively, improving overall satisfaction.
- Maintained knowledge of products and services to assist in customer needs.
- Utilized customer service software to track interactions and follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated strong communication skills while engaging with diverse customers.
- Adapted quickly to new procedures and technologies for improved efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
