Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Raegen Brown

Jenison,MI

Summary

Dynamic Assistant Manager with a strong background in customer relationship management and team supervision. Skilled in implementing effective procedures, resolving complaints swiftly, and fostering a motivated team environment to achieve operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Inspire Brands
Coopersville, Michigan
10.2024 - Current
  • Supervised daily operations by managing team schedules and assigning duties effectively.
  • Coordinated staff training sessions to elevate service quality standards.
  • Implemented new procedures to optimize customer service experiences.
  • Analyzed sales reports to identify trends and capitalize on opportunities.
  • Resolved customer complaints swiftly and efficiently, enhancing satisfaction levels.
  • Conducted regular performance evaluations to support team member development.
  • Reviewed inventory levels to ensure adequate stock availability for operations.
  • Managed customer service inquiries promptly to maintain high service standards.

Shift Manager

Arbys Restaurant
Allendale, Michigan
07.2023 - 10.2024
  • Handled customer complaints and resolved issues promptly and professionally.
  • Supervised daily operations to ensure quality service and customer satisfaction.
  • Trained new staff on company procedures and food safety standards.
  • Maintained cleanliness and organization of dining area and kitchen facilities.
  • Monitored food preparation and presentation to meet company standards.
  • Managed daily cash intake by counting out registers.
  • Inspected work areas regularly for cleanliness and organization standards.

Team Trainer

Arbys Restaurant
Allendale, Michigan
05.2021 - 07.2023
  • Conducted onboarding sessions to familiarize staff with company policies.
  • Monitored team performance to ensure adherence to company standards.
  • Provided feedback to trainees to enhance learning and development.

Education

High School Diploma -

Hudsonville High School
Hudsonville, MI
05-2023

Some College (No Degree) - Elementary Education

Grand Valley State University
Allendale, MI

Skills

  • Staff training
  • Customer engagement
  • Team management
  • Operational efficiency
  • Customer relationship management
  • Inventory control
  • Conflict resolution
  • Problem solving
  • Leadership principles
  • Recruitment and hiring
  • Employee scheduling

Accomplishments

  • Consistently on the Deans List
  • Make a Difference Award recipient

Certification

  • ServSafe Manager Certification

References

References available upon request.

Timeline

Assistant Manager

Inspire Brands
10.2024 - Current

Shift Manager

Arbys Restaurant
07.2023 - 10.2024

Team Trainer

Arbys Restaurant
05.2021 - 07.2023

High School Diploma -

Hudsonville High School

Some College (No Degree) - Elementary Education

Grand Valley State University

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