Rae'Gine Dent
Fort Worth,TX
Summary
Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.
Overview
6
6
years of professional experience
Work History
Federal Learning Specialist
Oracle
01.2023 - 06.2023
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Implemented processes and procedures to improve overall efficiency in operations.
SPL HI Release of Information
Texas Health Resources
06.2022 - 09.2022
- Reproduced protected health information by using data extraction and file management techniques.
- Used EPIC to perform data entry functions.
- Handled phone calls from attorneys, insurance companies and patients.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Prepared over 50 invoices and packaged and collected payments for specified patient information is released properly.
- Works independently as decision maker on claims following training and period of mentoring and working reviews to assess comprehension. Mentor will provide feedback on quality of RVSRs decisions.
Medical Records Officer
US Army
01.2020 - 04.2022
- Held overall accountabilities for managing over 60K medical records for active-duty army, air force, navy, marines, reservists, dependents, retirees, and retiree dependents.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Liaised with nursing staff to discuss medical records and budget issues.
- Reported personnel needs to fill vacant or upcoming vacant positions.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
Human Resources Specialist
US Army
03.2019 - 04.2022
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
Active Duty Soldier
US Army Fort Stewart
05.2017 - 04.2022
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Operated and maintained armored vehicles.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Led platoons in high-pressure combat scenarios with successful outcomes.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Gave individual evaluations based on fitness and combat readiness.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Upheld code of conduct and maintained professionalism in stressful situations.
Patient Administration Specialist
US Army
03.2019 - 07.2021
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Admissions Clerk
US Army
10.2017 - 03.2019
- Accurately inputted patient and insurance information into company's computer system using CHCS.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 6-physician 4 medical facilities, scheduling appointments, and handling patient inquiries.
Education
Master of Science - Healthcare Administration
Purdue University
West Lafayette, IN06.2024
Bachelor of Science - Healthcare Administration
Purdue University
West Lafayette, IN06.2020
Skills
- Health Information Systems (HIS)
- Manager Coaching and Training
- Project Planning
- Soldier Evaluations
- Emergency Room Services
- Clerical Support
- Software Applications
- Teamwork and Collaboration
- Critical Thinking
- Software Troubleshooting
- Patient Data Management Systems
Timeline
Federal Learning Specialist
Oracle
01.2023 - 06.2023
SPL HI Release of Information
Texas Health Resources
06.2022 - 09.2022
Medical Records Officer
US Army
01.2020 - 04.2022
Human Resources Specialist
US Army
03.2019 - 04.2022
Patient Administration Specialist
US Army
03.2019 - 07.2021
Admissions Clerk
US Army
10.2017 - 03.2019
Active Duty Soldier
US Army Fort Stewart
05.2017 - 04.2022
Master of Science - Healthcare Administration
Purdue University
Bachelor of Science - Healthcare Administration
Purdue University