Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAEIGN MCNAIR

New Haven,CT

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills. A friendly and compassionate individual with strong interpersonal skills and passion for patient care. Knowledge of basic medical terminology and proficiency in vital sign monitoring and patient assistance. Committed to providing high-quality care to improve patient well-being.

Detail-oriented and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2
2
years of professional experience

Work History

Medical Administrative Assistant

Internal Medicine Of Greater New Haven
05.2025 - Current
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Maintained and updated patient records for accurate, current medical histories.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Patient Care Technician

Aides & Companions
05.2025 - 06.2025
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.

Physician Office Liaison - Contract

YNHHS/Smilow Breast Cancer
11.2024 - 05.2025
  • Contract hire through Robert Half staffing agency.
  • Communicates between physician offices, patients, and staff in an outpatient environment of the Smilow Breast Clinic to ensure flow of information is accurate and within a timely manner
  • Ensures appointments are scheduled/rescheduled using a variety of EHR systems such as EPIC.
  • Performs general clerical duties such as triage calls with utmost priority, documenting messages and notes for the clinical team while prioritizing patient experience.
  • Utilizes YNHHS information systems to accurately assist patients and staff within the interdepartmental network.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Patient Financial Access Facilitator - Contract

YNHHS/Smilow Cancer Center
06.2024 - 11.2024
  • Contract hire through Robert Half staffing agency.
  • Scheduling in an outpatient setting at an oncology center with EPIC systems in time-sensitive areas especially follow-up appointments with physicians
  • Verifying various insurance information to ensure billing is sent to payable accounts
  • Serve as communication between the clinical team and outpatient services to guarantee a positive patient experience
  • Answering and transferring inbound and outbound calls
  • Documenting forms to be signed by physicians for patients and their families
  • Any other tasks set by management
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Data Entry Clerk - Contract

YNHHS/Bridgeport Hospital
07.2023 - 06.2024
  • Contract hire through Robert Half staffing agency.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Sorting and delivering incoming and outgoing mail and documentation to employees and patients across various branches of Yale New Haven Hospital.
  • Responsible for readdressing and processing interoffice mail to physicians at different locations.
  • Answer and direct calls to respective and corresponding units.
  • Keep record of certified letters and packages going to patients and physicians
  • Utilize EPIC systems to forward discharged patient mail.

Education

A.S - Liberal Arts and Sciences

Gateway Community College
New Haven, CT
05.2023

Skills

  • EMR systems such as EPIC and eClinicalWorks
  • Microsoft Office
  • Adobe
  • Zoom
  • Organizational and Interpersonal
  • Customer Service
  • Problem-Solving
  • Data Collection
  • Personal Assistance
  • Equipment Inventory
  • POS systems
  • Medical terminology
  • Attention to detail
  • Empathy and compassionate care
  • HIPAA compliance
  • Time management

Timeline

Medical Administrative Assistant

Internal Medicine Of Greater New Haven
05.2025 - Current

Patient Care Technician

Aides & Companions
05.2025 - 06.2025

Physician Office Liaison - Contract

YNHHS/Smilow Breast Cancer
11.2024 - 05.2025

Patient Financial Access Facilitator - Contract

YNHHS/Smilow Cancer Center
06.2024 - 11.2024

Data Entry Clerk - Contract

YNHHS/Bridgeport Hospital
07.2023 - 06.2024

A.S - Liberal Arts and Sciences

Gateway Community College

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