Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raeisha Wilson

Austin,TX

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Receptionist

Meta
12.2021 - Current
  • Responsible for managing the front desk on a daily basis and performing a variety of administrative tasks. Some of these tasks include greeting clients and visitors with a positive attitude, assisting clients in finding their way around the office, announcing clients as necessary, helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining.

Security Professional

Allied Universal Security
07.2019 - Current
  • Recorded incident reports with detailed accounts of occurrences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
  • Supervised grounds, employee entrances, and exits and security officers on duty.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
  • Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
  • Managed incident response activities effectively, minimizing damage caused by breaches or other security events.
  • Monitored property and investigated areas of suspicion.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Conducted thorough investigations of security incidents, identifying root causes and implementing corrective actions to prevent recurrence.

Package Handler, UPS

Lyneer Staffing Services
11.2021 - 05.2023
  • Sort packages
  • Packing customer orders, and labeling packages so that products may be shipped
  • Accept and receive all incoming packages deliver to necessary location
  • Keep accurate records of received packages outgoing for internal and external guests
  • Term Life
  • Loading/Unloading inventory in a warehouse setting
  • Applying shipping labels and sorting merchandise for shipment

Security Officer

USO, G4S Secure Solutions
07.2018 - 12.2021
  • Protect an employer’s property and enforce laws.
  • Monitor closed-circuit TV cameras and monitor alarms.
  • Respond to any emergencies.
  • Control visitor and employee building access.
  • Conduct security checks for specified areas.
  • Complete reports on anything they observed while on duty.
  • Detain any violators.

Security Professional

G4S Secure Solutions
02.2017 - 07.2019
  • Developed comprehensive emergency response plans, resulting in faster and more efficient reactions to critical situations.
  • Established positive relationships with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
  • Enhanced access control for secure facilities through the implementation of advanced identification verification techniques.
  • Performed guard duties by making judgment decisions within proper policy and procedures.
  • Screened incoming employees, personal belongings, and shipments for security concerns.
  • Managed and supported organization-wide privacy and security management measures.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Correctional Officer II

TDCJ (Texas Department Criminal Justice)
01.2013 - 07.2018
  • Searches for contraband and provides security; counts, feeds, and supervises offenders in housing, work, and other areas accessed by stairs; and maintains security of various assigned areas involving long periods of sitting and standing, climbing stairs and ladders to reach the assigned areas, and working at heights.
  • Provides custody and security of offenders including observing actions of offenders, squatting and bending to perform “pat” and “strip” searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation.

Cleaner

CMB cleaning
04.2015 - 06.2018

Correctional Officer

TDCJ Mark Stiles Unite
01.2013 - 08.2015
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.

Security Officer

U.S Security Associates
01.2010 - 08.2015
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.

Armed Security Officer

SPARTAN SECURITY
05.2009 - 09.2013
  • Responding to emergency situations such as fires or natural disasters, including providing first aid or evacuating individuals from the scene
  • Patrolling an assigned area on foot or in a vehicle to observe for signs of danger or criminal activity
  • Controlling entry to premises using security devices such as metal detectors, X-ray machines, or explosive detectors
  • Reporting suspicious activity or occurrences to supervisors or law enforcement officials
  • Checking identification cards and badges to verify that they are valid
  • Conducting security screenings at entrances to public facilities such as schools, courthouses, and airports
  • Directing traffic and enforcing laws at busy intersections or crowded events
  • Monitoring surveillance cameras for suspicious activity or violations of rules
  • Issuing verbal warnings or making arrests when necessary for security violations or criminal activity

Unarmed Security Officer

Us Security Associates
07.2010 - 07.2013
  • Patrolling the interior and exterior of the contract site;
  • Performing duties in accordance with Post Orders;
  • Responding to major occurrences with intelligence, speed and accuracy;
  • Following prescribed Standard Operating Procedures for basic and emergency responses;
  • Creating detailed reports on building activity;
  • Liaising with security and building management to communicate, escalate, and solve problems;
  • Controlling/restricting access to the property.

In Home Care Provider

Four J's Community Living Center
05.2008 - 03.2010
  • Help clients with mobility restrictions to get out of bed, bathe, dress, and groom
  • Deliver basic health services like recording pulse rate, temperature, and respiration rate
  • Help with prescribed exercises
  • Assist with medications administration
  • Provide light housekeeping and homemaking tasks

Correctional Officer I

TDCJ (Texas Department Criminal Justice)
04.2008 - 08.2009
  • Training Academy

Sterile Processing Technician

St. Elizabeth's Hospital
01.2008 - 01.2009
  • Decontaminating surgical equipment used in the Operating Room
  • Cleaning and sterilizing medical instrumentation
  • Preparing and packaging the correct instruments for specific procedures
  • Keeping tools and equipment organized and easily accessible
  • Document reprocessing steps to ensure safety and compliance
  • Distributing and tracking instruments to other locations

Education

College Degree - Human Resource Management

Lenear Technical College
05.2023

Universal of Phoenix - Criminal Justice

Universal of Phoenix
Arizona City, AZ
11.2014

High school diploma - undefined

Parkview Baptiste
Sulfur, Louisiana
05.2007

Skills

  • Clerical Experience (3 years)
  • Medical Scheduling (Less than 1 year)
  • Data entry
  • Front Desk (6 years)
  • Customer service
  • Patient care
  • Medical billing
  • Distribution center
  • Front desk
  • Medical coding
  • Medical office experience
  • Microsoft Outlook (10 years)

Certification

Driver's License

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Receptionist

Meta
12.2021 - Current

Package Handler, UPS

Lyneer Staffing Services
11.2021 - 05.2023

Security Professional

Allied Universal Security
07.2019 - Current

Security Officer

USO, G4S Secure Solutions
07.2018 - 12.2021

Security Professional

G4S Secure Solutions
02.2017 - 07.2019

Cleaner

CMB cleaning
04.2015 - 06.2018

Correctional Officer

TDCJ Mark Stiles Unite
01.2013 - 08.2015

Correctional Officer II

TDCJ (Texas Department Criminal Justice)
01.2013 - 07.2018

Unarmed Security Officer

Us Security Associates
07.2010 - 07.2013

Security Officer

U.S Security Associates
01.2010 - 08.2015

Armed Security Officer

SPARTAN SECURITY
05.2009 - 09.2013

In Home Care Provider

Four J's Community Living Center
05.2008 - 03.2010

Correctional Officer I

TDCJ (Texas Department Criminal Justice)
04.2008 - 08.2009

Sterile Processing Technician

St. Elizabeth's Hospital
01.2008 - 01.2009

High school diploma - undefined

Parkview Baptiste

College Degree - Human Resource Management

Lenear Technical College

Universal of Phoenix - Criminal Justice

Universal of Phoenix