RAEJEAN PALOUKOS
Magna
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Guamaguchi Corporation
06.2021 - 04.2023
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting online customers.
Administrative Clerk
Artemis Corporation
07.2018 - 10.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate reports.
- Communicated with customers via phone and email to confirm reservations and respond to inquiries.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
Rental Agent
Orpheus Corporation Dba: Apollo Rent A Car
02.2014 - 02.2018
- Performed inspection, auto detailing, and prepared vehicles prior to releasing.
- Made car recommendations based on preferences and outlined benefits of each car option available.
- Answered telephone and email inquiries from customers and responded to customers.
- Completed rental contract agreements and informed customers of all company policies regarding rental vehicles.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered excellent customer service, going above and beyond to ensure customer satisfaction.
Waitress Trainee
Sunset Grill And Restaurant
09.2016 - 11.2016
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Rental Agent
Ionian Corporation Dba: Ionian Rent A Car
10.2007 - 02.2014
- Assisted clients with understanding auto rental agreements, answering questions and clarifying concerns.
- Collected rent and security deposits to provide timely payments to property owners.
- Handled minor maintenance to keep vehicles in good condition and maintain renter satisfaction.
- Managed vehicle return processes efficiently, ensuring smooth transitions for customers.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Developed a reputation for excellent customer service by promptly addressing tenant issues and concerns.
- Managed multiple tasks in high-volume environment.
- Kept up-to-date rental records and customer information in company systems to keep track of current customers.
- Responded quickly to customer inquiries, answering questions and offering insight into products Also Provided callers with product availability and customer service information.
- Processed credit card/cash/check payments via POS system.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Reduced late payments by constant follow-up with customers.
Education
No Degree - Civil Engineering
University of Guam
Mangilao, GU 9691506-2023
High School Diploma -
John F. Kennedy High School
Tamuning, GU 9693006-2009
Timeline
Administrative Assistant
Guamaguchi Corporation
06.2021 - 04.2023
Administrative Clerk
Artemis Corporation
07.2018 - 10.2021
Waitress Trainee
Sunset Grill And Restaurant
09.2016 - 11.2016
Rental Agent
Orpheus Corporation Dba: Apollo Rent A Car
02.2014 - 02.2018
Rental Agent
Ionian Corporation Dba: Ionian Rent A Car
10.2007 - 02.2014
No Degree - Civil Engineering
University of Guam
High School Diploma -
John F. Kennedy High School
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