Raekwon Johnson
Florence,South Carolina
Summary
- Resolved over 90% of customer technical issues on first contact, reducing repeat service calls and boosting satisfaction scores
- Diagnosed and repaired over 100+ devices, including desktops, laptops, and mobile devices, with a 98% success rate
- Successfully removed advanced malware and recovered user data without loss in multiple critical customer cases
- Led the setup of home networks and smart devices for dozens of clients, increasing Geek Squad’s upsell opportunities
- Trained junior team members on proper troubleshooting procedures and software installations, improving team efficiency
- Received customer commendations and positive survey feedback for clear, non-technical explanations of complex issues
- Improved repair turnaround time by 30% by organizing workflow and prioritizing urgent service orders
- Assisted in deploying and configuring retail POS systems and inventory tablets during major store tech upgrade
- Maintained perfect compliance with safety and ESD procedures while performing hardware installations and repairs
- Completed A+ Certification training modules ahead of schedule, demonstrating commitment to technical growth
Overview
10
10
years of professional experience
Work History
Hazmat Transport
Southern Welders
Florence, SC
03.2024 - 08.2025
- Safely transported hazardous materials in compliance with DOT, FMCSA, and EPA regulations
- Conducted thorough pre-trip and post-trip inspections to ensure vehicle safety and regulatory compliance
- Maintained accurate logs, shipping papers, and manifests in accordance with federal hazmat transport requirements
- Followed strict safety protocols for loading, unloading, and securing hazardous cargo
- Operated Class A/B commercial vehicles over long distances with zero safety violations or incidents
- Performed emergency response procedures in accordance with HAZWOPER training and company policies
- Communicated effectively with dispatch and emergency services during critical situations
- Monitored and reported vehicle maintenance needs to ensure consistent safe operation
- Utilized PPE and spill containment equipment as required during transport and delivery
Housekeeper
Ruiz Food
06.2022 - 06.2023
- Ensure compliance with quality standards for all cleaning projects
- Implement cleaning methods for kitchens, bakeries, and offices, and ensure safe cleanings of floors walls and machinery
- Utilize appropriate cleaning solutions to prevent damage to materials, ensure compliance with safety standards, and achieve a 95% on-time completion rate
Warehouse
Best Buy
Florence Sc
03.2017 - 06.2022
- Operated heavy machinery such as forklifts and cherry pickers to move materials from receiving and storage to the production floor
- Inspected equipment before and after use to ensure the utmost safety
- Maintained detailed documentation and developed professional reports
- Inspect products and report any quality issues to management
- Quickly and accurately sort materials on racks, bins, and shelves
- Follow company and industry safety policies
- Gained experience with forklifts, shrink-wrap machines, bar codes, and shipping documents
- Established reputation as afternoon shift’s expert on inventory software
Geek Squad
Best Buy Inc
Florence, SC
07.2017 - 05.2022
- Provided in-person and remote technical support for hardware, software, and networking issues across a wide range of consumer devices
- Diagnosed and repaired PCs, laptops, smartphones, and home electronics while ensuring data protection and client satisfaction
- Delivered exceptional customer service by clearly explaining technical issues and solutions in non-technical terms
- Installed and configured operating systems, antivirus programs, and device drivers for client systems
- Performed hardware upgrades including RAM, hard drives, and GPUs while maintaining proper ESD precautions
- Conducted on-site tech support visits, ensuring timely and efficient issue resolution
- Collaborated with team members to meet service targets and resolve complex tech issues
- Managed service tickets using internal systems to track diagnostics, repair status, and customer communications
- Stayed up to date with the latest technology trends, software updates, and device compatibility issues
- Maintained high customer satisfaction ratings through professionalism, patience, and effective problem-solving
Crew trainer
McDonalds
06.2015 - 03.2018
- Delivered prompt, friendly customer service. Helped improve overall McDVoice survey result from satisfied to very satisfied.
- Assisted with maintaining cleanliness in line with company standards. Contributed to exceeding standards in all internal quality checks.
Education
High School Diploma - undefined
Wilson High School
06.2016
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Inspected equipment before and after use to ensure the utmost safety
- Maintained detailed documentation and developed professional reports
- Inspect products and report any quality issues to management
- Quickly and accurately sort materials on racks, bins, and shelves
- Follow company and industry safety policies
- Hardware & Software Troubleshooting
- Operating Systems (Windows, macOS, Linux)
Computer Repair & Diagnostics
Networking (Wi-Fi, LAN, TCP/IP)
Virus & Malware Removal
System Imaging & Backup
Mobile Device Support (iOS & Android)
Installation & Configuration (Printers, Routers, Peripherals)
POS Systems & Retail Tech Support
Remote Support Tools (TeamViewer, Remote Desktop, etc)
Timeline
Hazmat Transport
Southern Welders
03.2024 - 08.2025
Housekeeper
Ruiz Food
06.2022 - 06.2023
Geek Squad
Best Buy Inc
07.2017 - 05.2022
Warehouse
Best Buy
03.2017 - 06.2022
Crew trainer
McDonalds
06.2015 - 03.2018
High School Diploma - undefined
Wilson High School