Raekwon Winn
Las Vegas,NV
Summary
Dynamic Learning Services Specialist at Telus International with a proven track record in training facilitation and curriculum development. Expert in adaptive learning and performance consulting, enhancing employee skills through innovative programs. Recognized for exceptional communication and attention to detail, driving improvements in service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Learning Services Specialist
Telus International
02.2025 - Current
- Supported development and delivery of training programs to enhance employee skills.
- Assisted in creating instructional materials for diverse learning needs and formats.
- Coordinated logistics for training sessions, ensuring resources were prepared and available.
- Established and maintained quality control standards.
Customer Service Representative
Telus International
07.2020 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Adapted quickly to new systems, ensuring seamless communication across multiple channels.
- Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
- Documented customer feedback to identify trends and recommend improvements for service offerings.
- Handled high-volume calls, maintaining professionalism and composure during challenging situations.
Security Dispatcher
Spanish Trail Country Club
02.2016 - 06.2020
- Monitored security systems and alarms to ensure prompt responses to incidents.
- Coordinated communication between field personnel and emergency services during critical situations.
- Trained new dispatch staff on operational protocols and emergency response procedures.
- Analyzed incident reports to identify trends and improve response strategies.
- Maintained accurate logs of all communications and incidents for record-keeping purposes.
Education
Associate of Arts - History
College of Southern Nevada
Las Vegas, NV06-2025
Skills
- Collaborative learning
- Adaptive learning
- Performance consulting
- Performance consulting
- Attention to detail
- Excellent communication
- Training facilitation
- Curriculum development
- Classroom experience
- Learning analytics
- Webinar facilitation
- Teamwork and collaboration
Timeline
Learning Services Specialist
Telus International
02.2025 - Current
Customer Service Representative
Telus International
07.2020 - Current
Security Dispatcher
Spanish Trail Country Club
02.2016 - 06.2020
Associate of Arts - History
College of Southern Nevada