Rael Gonzales
Aurora,IL
Summary
Results-driven delivery rider with extensive experience in logistics and customer support. Known for effective communication and quick adaptability to changing instructions, ensuring timely and safe deliveries while maintaining high standards of service.
Overview
19
19
years of professional experience
Work History
Delivery Rider
ML Matthews Distribution
Oswego, Illinois
09.2019 - 03.2025
- Loaded and unloaded goods, ensuring proper handling to prevent damage.
- Followed delivery routes as assigned by dispatch or supervisor while ensuring accurate navigation skills.
- Provided excellent customer service through courteous interaction with clients upon arrival of deliveries at their homes or businesses.
- Communicated with customers about their orders when necessary, providing friendly customer service throughout the process.
- Responded quickly to changes in delivery instructions as required.
- Adhered to company policies on safe driving practices and vehicle maintenance.
- Loaded orders onto truck according to order slips and ensured that packages were secured before leaving for delivery destination.
Installer
Joes Pools
Yorkville, IL
06.2006 - 2025
- Installed pool liners and covers according to specifications.
- Assisted with the setup of pool equipment and systems.
- Conducted routine maintenance on installed pools for optimal performance.
- Collaborated with team members to troubleshoot installation issues.
- Educated customers on proper pool care and maintenance practices.
- Utilized hand and power tools safely during installation processes.
- Prepared installation sites by clearing debris and ensuring safety standards.
- Followed company procedures for inventory management and tool organization.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Removed systems and fixtures to prepare for replacements.
Delivery Rider
Beacon Logistics
Elk Grove Village, Illinois
10.2017 - 06.2019
- Delivered packages efficiently while adhering to safety and traffic regulations.
- Communicated with dispatch to confirm delivery schedules and routes.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Loaded and unloaded goods, ensuring proper handling to prevent damage.
- Utilized GPS technology to optimize delivery routes for timely arrivals.
- Provided excellent customer service during deliveries, addressing inquiries promptly.
- Collaborated with team members to improve delivery efficiency and workflow processes.
- Managed time efficiently when making multiple stops along designated routes.
- Provided excellent customer service through courteous interaction with clients upon arrival of deliveries at their homes or businesses.
- Checked all delivered goods against invoices or other documents, verifying accuracy and completeness of orders.
Education
East Aurora High School
Aurora, IL05-2007
Skills
- Delivery logistics
- Safety compliance
- Time management
- Customer service
- Attention to detail
- Team collaboration
- Problem solving
- Strong communication skills
- Goods transport
- Heavy hauling
- Local delivery
Languages
English
Professional
Spanish
Professional
Timeline
Delivery Rider
ML Matthews Distribution
09.2019 - 03.2025
Delivery Rider
Beacon Logistics
10.2017 - 06.2019
Installer
Joes Pools
06.2006 - 2025
East Aurora High School