Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
Custom
Custom
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Raelda Kephart

Carson City,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Account Assistant 3

State Of Nevada
Carson City, NV
10.2017 - 09.2023
  • Assisted in the preparation of monthly and yearly closings.
  • Conducted periodic reconciliations of customer accounts to ensure accurate records.
  • Answered customer inquiries regarding their accounts.
  • Resolved billing issues with customers.
  • Performed data entry and administrative duties as assigned.
  • Provided support to the accounting department when needed.
  • Reviewed account balances to identify discrepancies or errors.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Maintained sales records with payment details and invoices.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Matched orders with invoices and recorded required information.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Monitored loans and accounts payable to confirm payments are current.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.

Sales Associate

Jcpennys
Carson City, NV
07.2012 - 10.2017
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Obtained signatures for financial documents and internal and external invoices.

Skills

  • Project Assistance
  • Clerical Support
  • Data Entry
  • Customer Relationship Management
  • Account Maintenance
  • Customer Relations
  • Document Management
  • Financial Reporting
  • Account Reconciliation
  • Payment Collection
  • Expense Tracking
  • Account reconciliations knowledge
  • Office 365
  • Account services
  • Updating accounts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Account Assistant 3

State Of Nevada
10.2017 - 09.2023

Sales Associate

Jcpennys
07.2012 - 10.2017

Custom

  • I'm a family oriented person, my hobbies are bowling, camping, hunting and fishing, and spending time with my family. I'm a hard worker, and a quick learner if given a chance. I work well with my co-workers.

Custom

  • I'm a family oriented person, my hobbies are bowling, camping, hunting and fishing, and spending time with my family. I'm a hard worker, and a quick learner if given a chance. I work well with my co-workers.

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Raelda Kephart