Raeleen Gutierrez
Schofield Barracks
Summary
U.S. Army veteran offering experience in administrative support, personnel management, and customer service. Demonstrated ability as an Infantryman and Training Room Clerk, with responsibilities including record maintenance, coordination of training requirements, and support of daily operations in dynamic environments. Proficient in English and Spanish, with strong communication, organizational, and problem-solving skills. Recognized for reliability, attention to detail, and available to begin work immediately.
Overview
8
8
years of professional experience
Work History
Infantryman
Army
Schofield Barracks, HI 96857
08.2021 - 05.2026
- Maintained personnel records and training documentation for soldiers.
- Prepared and updated reports, trackers, and spreadsheets using Microsoft Office.
- Assisted leaders with correspondence, filing, and record management.
- Coordinated with soldiers and leadership to ensure completion of required training and administrative actions.
- Worked effectively in high-pressure team environments.
- Maintained accountability of personnel and equipment.
Customer Service Representative
FedEx
El Paso, TX
04.2021 - 08.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided timely updates on shipment status using internal tracking systems and tools.
- Collaborated with team members to enhance overall service delivery and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Cashier
Wendy's
Sandy, UT
07.2018 - 09.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Welcomed customers and helped determine their needs.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
Education
No Degree - Medical Coding And Billing
Ultimate Medical Academy
Clearwater, FL03-2027
Skills
- Microsoft Office
- Data Entry
- Written and Verbal Communication
- Bilingual (English/Spanish)
- Problem Solving
- Accountability
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Infantryman
Army
08.2021 - 05.2026
Customer Service Representative
FedEx
04.2021 - 08.2021
Cashier
Wendy's
07.2018 - 09.2018
No Degree - Medical Coding And Billing
Ultimate Medical Academy