Raeleen T. Acosta
Modesto,CA
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
College, University of Phoenix
03.2020 - Current
- In the Business Management program.
Senior Project Manager
Gexpro
03.2019 - 03.2020
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Assist in training of new Project Managers
- Act as an extension of the outside sales and inside sales force to proactively grow electrical product sales
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Secure market level pricing feedback from customers and provide timely price quotations and/or proposals
- Actively participate in branch and business quality initiatives.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
Project Manager
Gexpro
07.2013 - 03.2019
- Handle multiple customer inquiries, process orders and resolve customer issues promptly using root-cause analysis
- Planned and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinate with vendors, customers and sales teams on price, procure/place orders, handle claims and returned goods, and manage accounts
- Achieved project deadlines by coordinating with contractors to manage performance.
- Expedite backorders to maximize fill rates and customer satisfaction.
Customer Resolution Specialist
Olympus America
04.2013 - 07.2013
- Processed customer repair, advance product replacements and loaner requests
- Recorded details of conversations, complaints and actions taken in CRM.
- Identified and assessed customer's needs quickly and accurately.
- Completed retention-focused projects from scoping through execution.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Effectively worked with inside sales representatives to maintain overall consistent pricing and product quality.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ2024
High School Diploma -
Lindbergh School
Manteca02.1994
Skills
- Timely Project Completion
- Term Negotiations
- Subcontractor Reviews
- Meeting Participation
- Project Drawings
- Multi-Project Management
- Restoration Projects
- Managing Revenue Projections
- Scheduling Releases
- Client Relations
- Project Records
- Status Updates
- Cost Control
- Corrective Actions
- Specifications Review
- Vendor Selection
- Status Meetings
- Project Management Body of Knowledge (PMBOK)
- Schedule Coordination
- Adjusting Schedules
- Timelines and Milestones
- Subcontractor Relations
- Project Goals and Milestones
- Financial Administration
- Punch Lists
- Material and Labor Scheduling
- RFP Responses
Timeline
College, University of Phoenix
03.2020 - Current
Senior Project Manager
Gexpro
03.2019 - 03.2020
Project Manager
Gexpro
07.2013 - 03.2019
Customer Resolution Specialist
Olympus America
04.2013 - 07.2013
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Lindbergh School
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