Open To Work
Raelene Burgess
Jacksonville
Summary
Insightful Forecast Analyst recognized for high productivity and efficiency in task completion. Skilled in statistical analysis, demand forecasting, and data visualization to support informed decision-making. Excel at communication, problem-solving, and adaptability, ensuring seamless collaboration across teams and successful project outcomes.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Forecast Analyst
Concentrix
Cincinnati
03.2020 - Current
- Analyzed data trends to inform forecasting processes.
- Collaborated with cross-functional teams to enhance workflow efficiency.
- Developed forecasting models to predict customer demand accurately.
Workforce Real Time Analyst
Concentrix
Cincinnati
08.2013 - 03.2020
- Monitored real-time workforce performance to ensure optimal scheduling and productivity.
- Analyzed call volume trends to adjust agent staffing levels effectively.
- Collaborated with management to implement process improvements in workforce management.
- Participated in meetings with department heads to discuss staff scheduling needs.
- Coordinated resources across multiple teams to ensure that labor demands were met in a timely manner.
Customer Service Representative
Concentrix
Cincinnati
10.2006 - 08.2013
- Provided exceptional customer support through phone and chat channels.
- Resolved customer inquiries effectively using company resources and knowledge base
- Assisted in training new representatives on company policies and procedures.
- Managed escalated issues by coordinating with relevant departments for resolution.
Education
Associate Degree in Business - Business Administration
06.2001 - 02.2003
Skills
- Data analysis
- Forecasting models
- Demand planning
- Trend identification
- Problem solving
- Time management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$52000/yr - $105000/yrTimeline
Forecast Analyst - Concentrix
03.2020 - Current
Workforce Real Time Analyst - Concentrix
08.2013 - 03.2020
Customer Service Representative - Concentrix
10.2006 - 08.2013
Remington College - Associate Degree in Business, Business Administration
06.2001 - 02.2003